Ana Moreno
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated
Customer Service experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Bexar County Tax Assessors Office
San Antonio, TX
05.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered calls for Auto titling and property tax
- Responded to customer requests for products, services and company information.
Customer Service Representative
Macys
San Antonio, TX
01.2017 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Histopathology Technician
US Army
San Antonio, TX
01.2002 - 01.2011
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on cryostats, tissue processors, embedding , special stains,
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
Education
High School Diploma -
John Jay
San Antonio, TX06.1990
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upselling Products and Services
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Answering Customer Questions
- Call Transfers
- Customer Service and Assistance
- Microsoft Exchange
- Cash Register Operations
- Credit Card Payment Processing
- Telephone Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Bexar County Tax Assessors Office
05.2019 - 06.2022
Customer Service Representative
Macys
01.2017 - 06.2018
Histopathology Technician
US Army
01.2002 - 01.2011
High School Diploma -
John Jay