ANA MORGAN
El Paso,USA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Desk Specialist
The Home Depot
03.2019 - 05.2020
- Monitor and assess the work of other service desk leads to improve customer experience
- Plan and organize the workspace, hours, and shift assignments
- Assist in handling customer inquiries both in person and over the phone
- Participate in periodic annual reviews with store management
- Maintain a service desk to ensure an organized space for customers to interact with employees
- Perform routine tasks, such as stocking shelves, replenishing supplies, and getting merchandise ready for shipment
- Cooperate with different departments when necessary or requested to complete tasks
- Assign different leads to routes and ensure they meet daily quotas
- Check work at the end of each day and handle any problems or complaints
- Ensure that all service desk leads adhere to Home Depot standards and rules, as well as all safety guidelines
- Communicate with other home depot workers using a radio or personal phone
- Address customer complaints and concerns over the phone, in person, or by email
- Perform other duties as assigned.
Sales Associate
Baby R Us
04.2018 - 05.2018
- Sharing product knowledge with customers, educating customers on providing solutions in their issues
- Getting to know customers and making appropriate product recommendations
- Helping to maintain order, put in stock items and bilingual associate
Sales Person/Bilingual Assistant
Living Luxury Furniture
09.2016 - 09.2017
- Bilingual assistant and salesperson, provided customer service representative to all customers on the phone and the establishment
- Marketer for an internet-based luxury furniture store
- Provide information for buyers over phone, internet and in person
- Complete financing options, manage delivery, shipment of orders and create marketing strategies
Human Resource Assistant
San Felipe Health Center
08.2010 - 02.2014
- Providing administrative support to other HR professionals
- Documenting staff changes, performance reports and communications
- Scheduling onboarding tasks
- Processing payroll updates
- Managing communications for the HR department
- Assisting with recruitment
- Posting job vacancies
- Reviewing job applications
Education
Bachelor's Degree - BUSINESS ADMINISTRATION
CESIA
Associate's Degree - ADMINISTRATION
CETIS 86
Skills
- Customer Service
- Data Entry
- Computer Skills
- Schedule Management
- Microsoft Office Suite
- Administrative Support
Availabletostart
immediately
References
Kelly Morgan, 281-408-9162
Personal Information
Willing To Relocate: True
Certification
Eventrix
Executive Administrative Assistant (EAA Course)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Desk Specialist
The Home Depot
03.2019 - 05.2020
Sales Associate
Baby R Us
04.2018 - 05.2018
Sales Person/Bilingual Assistant
Living Luxury Furniture
09.2016 - 09.2017
Human Resource Assistant
San Felipe Health Center
08.2010 - 02.2014
Associate's Degree - ADMINISTRATION
CETIS 86
Bachelor's Degree - BUSINESS ADMINISTRATION
CESIA