Ana Motto De Escobar
Vallejo,CA
Summary
Proactive General Store Manager with extensive experience in operations supervision, budget management, and team leadership. Proven success in increasing sales and profitability, enhancing customer satisfaction, and fostering a positive work environment. Skilled in inventory management, recruiting, training, and mentoring staff for optimal performance.
Overview
31
31
years of professional experience
Work History
General Store Manager
Pavilions Management LLC. (McDonald's)
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and food cost.
- Managed a diverse team of shift managers, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Store Manager
Yin Mcdonald's Organization (McDonald's)
10.2004 - 07.2021
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor of Operations
Banco Credomatic El Salvador
11.1998 - 05.2001
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Customer Service Representative
Banco Agricola Comercial De El Salvador
11.1993 - 04.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Industrial Engineering
Technological University of El Salvador (UTEC)
San Salvador, El SalvadorCertificate of Achievement 16-29.5 - Business Management
Solano Community College
Fairfield, CA12.2022
Bachelor of Hamburgerology - Food Industry
Hamburger University (McDonald's)
Chicago, IL04.2007
High School Diploma -
Colegio Cristobal Colon
San Salvador, El Salvador11.1993
Skills
- Store operations
- Goals and performance
- Flexible Schedule
- Outstanding communication skills
- Recruiting and Hiring
- Inventory Management
- Teamwork and Collaboration
- Customer Relations
- Training and mentoring
- Problem-Solving
- Friendly and Positive
- Team leadership and coaching
Accomplishments
- Supervised team of 44 staff members.
- Managed a store that exceeded company expectations in every category during the first quarter.
- Achieved lower food cost by completing weekly and monthly inventory with accuracy and efficiency.
- Achieved PAC goals by controlling the labor cost, food cost and paper cost.
- Documented and addressed employee practices by observing, listening, providing feedback, and taking action to resolve issues, which led to improved employee productivity, a better work environment, and enhanced employee performance.
- Setting clear expectations is key to a team's success in reaching its goals. It requires establishing achievable targets using the SMART criteria, maintaining open communication with the team, tracking daily progress for accountability, and assessing the end results to celebrate achievements or formulate action plans for unmet objectives.
I love to read
I believe that reading is an excellent method for learning and self-development, allowing me to acquire more knowledge to navigate both my personal and professional life.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Store Manager
Pavilions Management LLC. (McDonald's)
03.2021 - Current
General Store Manager
Yin Mcdonald's Organization (McDonald's)
10.2004 - 07.2021
Supervisor of Operations
Banco Credomatic El Salvador
11.1998 - 05.2001
Customer Service Representative
Banco Agricola Comercial De El Salvador
11.1993 - 04.1998
No Degree - Industrial Engineering
Technological University of El Salvador (UTEC)
Certificate of Achievement 16-29.5 - Business Management
Solano Community College
Bachelor of Hamburgerology - Food Industry
Hamburger University (McDonald's)
High School Diploma -
Colegio Cristobal Colon
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