Ana Moya
Customer Service and Support Professional
Suquamish,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Premier Performance
02.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Manager
Waterfront Financial Management
06.2019 - 08.2021
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Various
Capital One
12.2000 - 04.2015
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Enhanced risk management by monitoring and analyzing trade activities.
- Streamlined margin calculations for increased efficiency and accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
Education
General Studies
Olympic College
Bremerton, WASkills
- Staff Training
- Microsoft Excel
- Sales Expertise
- Retail Sales Customer Service
- Microsoft Word
- Customer Relations
- Administrative Support
- Customer Relationship Management
- Document Review
- Internal Audits
- Business Operations
Timeline
Customer Service Representative
Premier Performance
02.2023 - 02.2024
Customer Service Manager
Waterfront Financial Management
06.2019 - 08.2021
Various
Capital One
12.2000 - 04.2015
General Studies
Olympic College
Similar Profiles
Judyth garciaJudyth garcia
Auditor at Premier PerformanceAuditor at Premier Performance
Kelsie KauerKelsie Kauer
Account Receivable Clerk at Premier PerformanceAccount Receivable Clerk at Premier Performance
Gabriel beemonGabriel beemon
Head Fitness Trainer at Gulf Coast Premier Performance TrainingHead Fitness Trainer at Gulf Coast Premier Performance Training