Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Munguia

Riverhead,NY

Summary

Dynamic customer service professional with a proven track record at Stony Brook Southampton Hospital, excelling in issue resolution and relationship building. Adept at data entry and cash handling, I consistently enhance customer satisfaction through effective communication and problem-solving skills, ensuring a welcoming environment and efficient operations.

Overview

5
5
years of professional experience

Work History

Assistant

Stonybrook Southampton Hospital
03.2025 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
  • Developed and maintained courteous and effective working relationships.
  • Engaged with patients to provide critical information.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures in 10 minutes.

Bank Teller

Dime Savings Bank
10.2024 - 12.2024
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.

Customer Service Cashier

Stop & Shop
05.2024 - 10.2024
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.

Sales Associate

Gap Outlet
09.2023 - 01.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Associate

Dunkin' Donuts
07.2020 - 08.2023
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Riverhead High School
Riverhead, NY
06.2024

Skills

  • Issue resolution
  • Problem-solving abilities
  • Product knowledge
  • Computer skills
  • Customer interaction
  • Data entry
  • Time management
  • Adaptability and flexibility
  • Relationship building
  • Cash handling
  • Store recovery
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Assistant

Stonybrook Southampton Hospital
03.2025 - Current

Bank Teller

Dime Savings Bank
10.2024 - 12.2024

Customer Service Cashier

Stop & Shop
05.2024 - 10.2024

Sales Associate

Gap Outlet
09.2023 - 01.2024

Associate

Dunkin' Donuts
07.2020 - 08.2023

High School Diploma -

Riverhead High School

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