ANA MUNOZ
Phoenix,AZ
Summary
Confident and approachable individual with a strong commitment, enthusiasm, and energy to excel in any role. Fluent in both English and Spanish, offering excellent skills in customer service, telephone etiquette, and issue response. Hardworking individual always willing to go the extra mile to complete any assigned task. Proven ability to quickly learn new tasks and adapt to changing environments. Seeking a position where focus and dedication are highly valued.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Avanti Residential
02.2024 - Current
- Oversee and supervise daily operations for two distinct properties, ensuring that all functions run smoothly and efficiently.
- Conduct property tours at both properties and encourage prospective tenants to complete rental applications on site.
- Proactively monitor and manage occupancy levels across both properties, ensuring that occupancy remains consistently above 96%.
- Monitor rent collections for two properties, and ensure timely collections, following up with tenants on overdue balances.
- Develop and implement strategies for tenant retention, including responding to tenant concerns promptly and improving overall tenant satisfaction to encourage long term leases.
- Prepare reports on rent collections, occupancy rates, and expenses.
- Obtain and review bids, negotiate contracts, and oversee the completion of service agreements for both locations.
- Work with legal counsel to ensure all required documents and procedures are followed for tenant evictions.
- Positively monitor google reviews for both properties, and develop strategies to encourage satisfied tenants to leave positive reviews, thereby boosting the property’s online reputation.
Leasing Consultant
Weidner Property Management
02.2023 - 02.2024
- Successfully managed the transition process of taking over a new property, ensuring a smooth handover from previous management to the current management team, addressing tenant’s concerns and questions during the transition period, providing reassurance and maintaining positive relationships to avoid tenant dissatisfaction of turnover.
- Conducted average of 15 showings per week to convert prospects into qualified residents.
- Oversaw total operation, maintenance, and administration of property with 234 units.
- Handled administrative work to smooth new resident move-in processes.
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices.
- Organized events to engage residents and build strong sense of community.
Legal Assistant
Slavicek Law Firm
03.2022 - 02.2023
- Collaborated with 5 different attorneys and paralegals on different cases.
- Assisted attorneys with maintaining litigation docket and calendars, noting deadlines for responsive pleadings, motions and other important deadlines.
- Translated legal documents from English to Spanish.
- Organized and maintained filing systems.
- Streamlined processes for chart updates and check distribution.
- Answered all Spanish speaking phone calls and scheduled appointments.
- Created Medical Notebooks.
- Notated, reviewed and distributed mail, faxes and incoming work to appropriate parties.
- Assembled exhibits, affidavits and other legal documents.
- Communicated with clients to provide assistance with non-legal inquiries.
- Arranged meetings, trial dates, and depositions.
- Worked effectively and efficiently on multiple projects in busy work environment.
Leasing Consultant
Mid America Apartments
01.2019 - 03.2022
- Provided customer service and resolved queries over the phone.
- Prepared and coordinate models and target apartments.
- Toured and present community in a compelling way and assist prospective residents with finding the right apartment home.
- Invited prospects to fill out application upon completion of property tour.
- Performed screening and prepare all lease agreements using Yardi, Rent Cafe, Safe Rent and Merlin.
- Assisted new residents with the move in process.
- Proactively contacted residents with expiring leases to propose renewals.
- Star Sales Member.
- Resolved conflicts between tenants in most effective manner.
- Maintained professional communication with tenants, applicants, and representatives of other companies.
- Directed daily operations for porters, housekeeping and maintenance.
- Walked apartments to ensure the move in checklist is complete.
- Supervised and inspected apartment cleaners to ensure the apartment is cleaned and ready for the next tenant.
- Directed different vendors on a daily basis.
Legal Assistant
Saldivar & Associates PLLC
12.2017 - 01.2019
- Created intake sheets for English and Spanish clients and conducted interviews in both languages.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Managed day-to-day legal activities for criminal and civil attorneys.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Maintained litigation docket and calendars for two attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.
- Prepared for trials by conducting legal research and drafting pleadings.
- Arranged travel by preparing itinerary, securing transportation and reserving accommodations.
Leasing Agent/Assistant Manager
Capilano Properties
05.2015 - 06.2017
- Oversaw monthly collections in funds, maintaining high payment rates by building positive relationships with tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on apartment applicants.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants in most effective manner.
- Furnishing notices of eviction/late payments.
- Account receivable for tenants.
Education
High School Diploma -
Mesa High School
Mesa, AZ2007
Skills
- Exceptional telephone etiquette
- Attention to detail
- Teamwork & Collaboration
- Customer Service
- Excellent multitasking skills
- Communication (Verbal & Written)
- Reliable; On time and on task
- Conflict Resolution
Language
Fluent in Spanish; Reading and Writing
Spanish, Bilingual
Timeline
Assistant Manager
Avanti Residential
02.2024 - Current
Leasing Consultant
Weidner Property Management
02.2023 - 02.2024
Legal Assistant
Slavicek Law Firm
03.2022 - 02.2023
Leasing Consultant
Mid America Apartments
01.2019 - 03.2022
Legal Assistant
Saldivar & Associates PLLC
12.2017 - 01.2019
Leasing Agent/Assistant Manager
Capilano Properties
05.2015 - 06.2017
High School Diploma -
Mesa High School
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