Ambitious, career-focused job seeker, anxious to obtain an entry-level office admin position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
North Main Bail Bond
Houston, TX
01.2022 - Current
Assessed defendants' background and to repay bail bonds.
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Evaluated source documents to locate needed information.
Added documents to file records and created new records to support filing needs.
Corrected data entry errors to prevent duplication or data degradation.
Accurately handled data entry for 30 clients into company-based software per day.
Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Processed payments from defendants to secure bonds.
Worked with customers to understand needs and provide excellent service.
Handled 150 calls per day to address customer inquiries and concerns.
Server/Barista Shift Lead
Kitchen At The Dunlavy
Houston, TX
01.2018 - 04.2020
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Memorized ingredients and recipes for wide variety specialty drinks.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Engendered customer loyalty by remembering personal preferences and allergy information.
Served customers quickly and efficiently and created strategies to prevent delays.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Server/Hostess
Chuy's Tex-Mex
Houston, TX
09.2016 - 01.2018
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Increased sales significantly by upselling higher-end products to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Answered customers' questions, recommended items and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Tutorial Teacher
Kumon Math & Reading Centre
Houston, TX
11.2015 - 12.2017
Planned lessons for allotted time to strengthen weak subjects and build skills.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Provided homework assistance using specific curriculum and materials.
Provided appropriate learning materials for students.
Created special handouts, study guides and enrichment materials to boost student knowledge.
Met with students and discussed educational goals and expectations.
Updated required logs and student documentation to keep records accurate and current.
Supported students with helpful study habits and exam strategies.
Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
Maintained detailed files and created charts tracking students learning progress.
Drilled students on subject matter and used flashcards and writing techniques to improve recall.
Stressed importance of good study habits by encouraging students to create personalized study plans.
Sales Associate
Spirit Halloween Store
Houston, TX
09.2016 - 11.2016
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Completed orders and organized product deliveries to meet customer timetables.
Achieved perfect attendance and on-time record.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Prepared large cash deposits with zero discrepancies.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Processed product returns and assisted customers with other selections.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Houston Community College
Houston, TX
Skills
Complaint Resolution
Work Area Inspection
Deposit Preparation
Food Portion Specification
Inventory Control
Critical Thinking
Cash Receipt Balancing
Work Station Assignments
Verbal and Written Communication
Cash Handling
Customer Service
Task Delegation
Service Training
Alcoholic Beverage Service
Payment Acceptance
Cash Management
Schedules and Timelines Planning
Data Collection and Processing
Detail Oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry Clerk
North Main Bail Bond
01.2022 - Current
Server/Barista Shift Lead
Kitchen At The Dunlavy
01.2018 - 04.2020
Server/Hostess
Chuy's Tex-Mex
09.2016 - 01.2018
Sales Associate
Spirit Halloween Store
09.2016 - 11.2016
Tutorial Teacher
Kumon Math & Reading Centre
11.2015 - 12.2017
High School Diploma -
Houston Community College
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