Ana Muñoz
Houston,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level office admin position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
North Main Bail Bond
Houston, TX
01.2022 - Current
- Assessed defendants' background and to repay bail bonds.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Evaluated source documents to locate needed information.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent duplication or data degradation.
- Accurately handled data entry for 30 clients into company-based software per day.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Processed payments from defendants to secure bonds.
- Worked with customers to understand needs and provide excellent service.
- Handled 150 calls per day to address customer inquiries and concerns.
Server/Barista Shift Lead
Kitchen At The Dunlavy
Houston, TX
01.2018 - 04.2020
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Server/Hostess
Chuy's Tex-Mex
Houston, TX
09.2016 - 01.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Tutorial Teacher
Kumon Math & Reading Centre
Houston, TX
11.2015 - 12.2017
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Met with students and discussed educational goals and expectations.
- Updated required logs and student documentation to keep records accurate and current.
- Supported students with helpful study habits and exam strategies.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Maintained detailed files and created charts tracking students learning progress.
- Drilled students on subject matter and used flashcards and writing techniques to improve recall.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
Sales Associate
Spirit Halloween Store
Houston, TX
09.2016 - 11.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed orders and organized product deliveries to meet customer timetables.
- Achieved perfect attendance and on-time record.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Prepared large cash deposits with zero discrepancies.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- Complaint Resolution
- Work Area Inspection
- Deposit Preparation
- Food Portion Specification
- Inventory Control
- Critical Thinking
- Cash Receipt Balancing
- Work Station Assignments
- Verbal and Written Communication
- Cash Handling
- Customer Service
- Task Delegation
- Service Training
- Alcoholic Beverage Service
- Payment Acceptance
- Cash Management
- Schedules and Timelines Planning
- Data Collection and Processing
- Detail Oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry Clerk
North Main Bail Bond
01.2022 - Current
Server/Barista Shift Lead
Kitchen At The Dunlavy
01.2018 - 04.2020
Server/Hostess
Chuy's Tex-Mex
09.2016 - 01.2018
Sales Associate
Spirit Halloween Store
09.2016 - 11.2016
Tutorial Teacher
Kumon Math & Reading Centre
11.2015 - 12.2017
High School Diploma -
Houston Community College
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