Ana Murray
Berryville,VA
Summary
As a dedicated university student, my primary objective is to secure a position where I can apply my customer service skills and teamwork experience to contribute to organizational success while also gaining valuable industry insights.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
South Fork Dentistry
06.2025 - Current
- Streamlined scheduling processes, improving chair time utilization and office productivity
- Maintained detailed patient records and treatment notes in dental management software, ensuring accurate billing and efficient follow-ups
- Spearheaded and implemented a marketing campaign for dental implants, boosting patient interest and treatment acceptance rates through effective lead capture, timely follow-up, and personalized patient education
- Increased case acceptance rates by effectively preparing and presenting detailed treatment plans, including cost estimates, insurance benefits, and payment arrangements
- Assisted with front office duties, including check-in/check-out, billing, and payment processing when needed
- Served as a liaison between patients, dentists, and the clinical team to ensure seamless care and communication
Sales Associate
Inovativ Scrubs
02.2025 - 06.2025
- Welcomed customers and helped identify their needs while guiding them through the store
- Improved store merchandising, increasing product visibility and boosting customer engagement
- Built strong relationships with local healthcare facilities, resulting in repeat group orders
- Operated the point-of-sale (POS) system, handled payments, and managed returns and exchanges
Pro Desk Sales Associate
Lowe's Home Improvement
07.2024 - 12.2024
- Provided friendly and professional customer service, assisting with various customer needs related to business or home improvement projects
- Managed and fulfilled large-scale contractor orders, ensuring on-time delivery for high-value projects
- Provided expert advice on products, materials, and project planning that improved customer satisfaction scores
- Assisted in creating over 50 new Pro accounts and helped customers access online tools, boosting store loyalty and sales
Starbucks Barista
Harris Teeter
12.2021 - 04.2023
- Fostered an excellent rapport with frequent and recurring customers
- Maintained a high service speed during peak hours without compromising quality
- Collaborated with fellow team members in creating a niche coffee house experience for customers
- Generated sales through operating register system and maintaining service queue
- Maintained a clean and sanitary working environment at all times
- Assisted in training new team members, improving onboarding efficiency
Sales Associate
Auntie Anne's
08.2020 - 12.2021
- Generated sales through processing food order requests in a courteous and professional manner
- Created positive customer experiences through effective communications on establishment offerings and company policies
- Maintained health standards and location appearance to opening readiness through merchandising and housekeeping practices.
- Consistently maintained rapport and a positive working environment with fellow employees.
Education
Associate's Degree -
Northern Virginia Community College
Sterling, VA10-2025
High School Diploma -
Clarke County High School
Berryville, VA06.2023
Skills
- Front Desk
- Data entry
- Phone etiquette
- Cash handling
- Office administration
- Appointment scheduling
- Filing and recordkeeping
- HIPAA compliance
- Insurance verification
- Medical terminology
Timeline
Treatment Coordinator
South Fork Dentistry
06.2025 - Current
Sales Associate
Inovativ Scrubs
02.2025 - 06.2025
Pro Desk Sales Associate
Lowe's Home Improvement
07.2024 - 12.2024
Starbucks Barista
Harris Teeter
12.2021 - 04.2023
Sales Associate
Auntie Anne's
08.2020 - 12.2021
Associate's Degree -
Northern Virginia Community College
High School Diploma -
Clarke County High School
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