Ana Newhall

• Create, maintain, and update computer and physical filing and reporting systems for employee, environmental, safety (including incident reporting), expense, inventory, and operational records.
• Oversee office inventory activities through ordering, requisitions, stocking, and shipment receiving.
  Manage records and compliance to ensure the organization operates within legal and regulatory guidelines for ISO and MSHA.
  Improve safety procedures to promote employee well-being, protect the company from potential liability, and ensure compliance.
• Organize and coordinate conferences and meetings for operational and executive staff.
• Process purchase orders and invoices for plant operating equipment, PPE, office supplies, and more, following company procedures.
• Manage contractors and vendors, including safety training, certifications, and payment.
• Handle entire new hire onboarding process, from recruitment to orientation sessions, required work documentation, benefits enrollment, direct deposit, and initial training, including oversight of 24-hour MSHA new-miner training requirements.

Multiple Positions, Highlight: Warehouse 101 Lead Server

• Led as the primary cocktail server and at Warehouse 101, overseeing training, daily operations, and staff evaluations.
• Developed and implemented a comprehensive training program for new hires, assigned daily sections, and ensured adherence to policies.
• Monitored side work completion, acted as a liaison between bar staff and management, and assisted with staff evaluations.
• Bartered as needed in Whitecaps Lounge, Warehouse 101, Lobby Bar, and Banquets.

• Researched, booked, and executed a variety of events such as conferences, RV rallies, tour groups, weddings, and banquets from start to finish.
• Scheduled appointments with potential and current customers to promote services and expand business.
• Developed and implemented effective sales strategies resulting in increased revenue.
• Conducted on-site property tours, highlighting features, answering customer questions, and addressing concerns.
• Supervised onsite teams, including caterers, audio-visual technicians, and the facility management team.
• Authorized financial transactions with vendors and clients for event services.

• Forecasted sales and scheduled the team to meet goals while maintaining labor targets set by the Food and Beverage Director.
• Cultivated a customer-focused environment by ensuring the team greeted and responded to all customers in a friendly and enthusiastic manner.
• Monitored beverage-making routines for time and portion efficiency.
  Researched new methods, recipes, and products to improve time efficiency and product quality.
• Recognized and rewarded outstanding work performance to foster a positive work environment.
• Resolved customer complaints professionally, prioritizing satisfaction and coaching team members to do the same.
  Conducted inventory and ordered products accordingly.
  Broke down recipes to create pricing budgets, ensuring each product earned maximum profit.
• Organized and prepared time-cards for processing by payroll.