Ana Ng
Brooklyn,New York
Summary
Customer service professional with over 6 years of experience managing high-volume interactions and resolving complex issues. Although my background is in customer service, I have developed key skills directly transferable to a Staffing Coordinator position, including organization, clear communication, multitasking, and problem-solving. Proven ability to maintain operational efficiency, coordinate tasks, and support teams in fast-paced environments. Known for attention to detail, adaptability, and building strong professional relationships, I excel in managing staff schedules and ensuring smooth operations. Committed to delivering exceptional support and ensuring quality care in home health care settings while fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Marketing Administrative Assistant
L&T Restaurant Equipment Inc.
Brooklyn, NY
02.2024 - 09.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Created content for social media platforms including Twitter, Facebook, LinkedIn, and Instagram.
- Assisted in the development of marketing materials such as brochures, flyers, and presentations.
- Edited website content according to SEO best practices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Manager & Shift Lead
Stuffed Ice Cream, Inc.
Brooklyn, NY
11.2022 - 12.2023
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained new employees on procedures, policies, and job functions.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Managed daily cash intake by counting out registers and tabulating profits.
Human Resources Assistant
ABI Health Care
Brooklyn, NY
02.2022 - 05.2022
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Performed administrative tasks related to payroll processing or benefit administration.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Managed confidential employee information with discretion and integrity.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Pharmacy Technician
Ohana Pharmacy, Inc.
Brooklyn, NY
07.2021 - 01.2022
- Ensured the confidentiality and integrity of medical and sensitive records by maintaining accurate documentation and following strict privacy protocols.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Ensured precise completion of medication dispensing tasks.
- Operated cash registers to accept payments from customers.
- Received payment from customers and processed credit card transactions when necessary.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Senior Sales Associate
7 Eleven, Inc.
Brooklyn, NY
07.2019 - 03.2020
- Greeted and welcomed customers upon arrival, providing a friendly and positive first impression to enhance the overall shopping experience.
- Operated register, handled cash and processed credit card transactions.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Reset store displays for special events and seasonal merchandise changes.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed trusting relationships with customers by making personal connections.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Education
Associate of Science - Business Administration
Kingsborough Community Colleg
Brooklyn, NYBachelor of Science - Psychology
Hunter College
New York, NYSkills
- Customer service and retention
- Professional telephone etiquette
- Effective communication
- Advanced computer literacy
- Adaptable and quick to acquire new skills
- Strong organizational abilities
- Attention to detail
- Collaborative Teamwork
- Proficient in Microsoft Office, Word, and Excel
- Bilingual Spanish and English
- HHA Exchange
- HIPAA Trained
Languages
Spanish
Native/ Bilingual
Chinese (Cantonese)
Limited
English
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Marketing Administrative Assistant
L&T Restaurant Equipment Inc.
02.2024 - 09.2024
Manager & Shift Lead
Stuffed Ice Cream, Inc.
11.2022 - 12.2023
Human Resources Assistant
ABI Health Care
02.2022 - 05.2022
Pharmacy Technician
Ohana Pharmacy, Inc.
07.2021 - 01.2022
Senior Sales Associate
7 Eleven, Inc.
07.2019 - 03.2020
Associate of Science - Business Administration
Kingsborough Community Colleg
Bachelor of Science - Psychology
Hunter College
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