Ana Ofiu
Kihei
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Sales Associate
Tasini Tiki Gallery
3750 Wailea Alanui Dr
11.2018 - 09.2025
- Developed sales strategies to enhance customer engagement and drive revenue.
- Trained and supervised sales team to improve product knowledge and performance.
- Managed inventory levels to ensure product availability for customer demands
- Established relationships with key clients, while maintaining existing customer base.
- Assisted customers in selecting unique art pieces that reflect personal style.
- Maintained store inventory by regularly organizing and restocking merchandise displays.
- Educated customers about local artists and the stories behind their creations.
- Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
- Engaged with customers to build relationships and enhance their shopping experience.
- Handled customer inquiries and resolved concerns with professionalism and empathy.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained records related to sales for store management.
Elderly Caregiver
Eva caregiver
Salt Lake City
02.2016 - 08.2018
- Assisted elderly clients with daily living activities and personal care routines.
- Maintained a safe and clean environment for clients through regular housekeeping tasks.
- Administered medication as prescribed, ensuring adherence to healthcare guidelines.
- Provided companionship and emotional support to improve client well-being.
- Monitored and documented clients' health changes for healthcare professionals.
- Communicated effectively with family members about client needs and updates.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Developed strong relationships with clients based on trust and respect.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
Education
Apifoou College
Nukualofa , Tonga Skills
communication
time management
customer service
flexibility
relationship building
Goal and performance
clients relationship management
- Customer relationship management
- Problem solving
- Friendly and outgoing
Languages
English
Professional
Tonga
Professional
References
References available upon request.
Malini Lavaka
•manager /owner of Tasini Tiki Gallery
Malini Lavaka - phn number (808)276-0809
Dawn Tongi
- Dawn Tongi . Supervisor @ Eva Caregiver
- Dawn tongi phn number -(808)495-5556
Timeline
Sales Associate
Tasini Tiki Gallery
11.2018 - 09.2025
Elderly Caregiver
Eva caregiver
02.2016 - 08.2018
Apifoou College