Open To Work
ANA OJEDA
Mokena,IL
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Medical Tourism Concierge
Freelance
Puerto Vallarta, Mexico
04.2021 - 06.2024
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Assisted English-speaking clients with inquiries.
- Oversaw personal calendars and coordinated doctors and treatment appointments.
- Interpreted conversations simultaneously to help both parties manage personal concerns.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Cooked tailored meals according to clients needs to support with recovery and/or chronic conditions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled additional services regarding clients personal care.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting professional relationship.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Assisted with patient physical comfort, eating, and drinking needs. - Resolved problems, improved housing conditions, and provided exceptional service.
- Demonstrated respect, friendliness, and willingness to help whenever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Remedied issues quickly and effectively through active listening, conflict resolution, and outsourcing.
- Handled challenging situations with ease.
- Managed clients basic finances.
Personal Assistant
Freelance
Puerto Vallarta, Mexico
04.2021 - 06.2024
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Translated documents from English to Spanish and vice versa.
- Facilitated communication between English -speaking clients and local providers.
- Interpreted conversations simultaneously to help both parties conduct business or manage personal concerns.
- Assisted foreign language-speaking clients with inquiries.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Demonstrated respect, friendliness, and willingness to help whenever needed.
- Cultivated interpersonal skills by building positive relationships with others.
Oil Therapist and Authorized Distributor
Doterra Essential Oils
Mokena, IL
06.2023 - Current
- Counseled individuals, groups, and families to bring awareness of problems, and develop action plans.
- Documented client information, treatment plans, and client responses.
- Educated clients on health and wellness benefits of essential oils and stress-reduction techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate essential oil therapy techniques during customer appointments.
- Assisted clients in understanding benefits of the use of essential oils and provide education on self-care techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Conducted assessments to identify health needs and risk factors for individuals.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Project Director
Home Event Group
Puerto Vallarta, Mexico
06.2019 - 11.2021
- Provided housing, meals and transportation in specific event locations to ease and improve the participants experience.
- Managed volunteers to complete project tasks.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Traveled to other company locations for temporary assignments, meetings or training.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
Sales Manager
Techno&Fum
Nuevo Vallarta, Mexico
03.2018 - 06.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Networked at events and by phone to expand business profits and revenues.
Sales Representative
Vida Vacations (Vidanta)
Nuevo Vallarta, Mexico
12.2015 - 02.2018
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Reached or exceeded sales quotas and preset personal performance goals.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Participated in continuing education classes.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used consultative sales approach to understand and meet customer needs.
- Connected customers with products based on individual needs and vendor capabilities.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Preschool English Teacher
Instituto Tepeyac
Managed social media accounts for clients, generating interest for existing and upcoming product or
08.2013 - 12.2015
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Assisted and supervised 16 children through entire school day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
Social Media Manager
Freelance
Puerto Vallarta, Mexico
09.2010 - 08.2013
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Managed Facebook, and Twitter content to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Created engaging content to keep social media channels updated and on brand.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Responded to comments, posts, and questions from clients accounts.
Executive Assistant
Manpower MeCARD
Guadalajara, Mexico
10.2009 - 09.2010
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Sales
Video Box
Guadalajara, Mexico
12.2008 - 10.2009
- Promoted company programs and seasonal promotions to boost sales.
- Obtained product market share by working with sales directors to develop product sales strategies.
- Generated personal sales to meet or exceed established sales goals.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Developed and maintained strong working relationships with professionals within assigned territory.
Marketing Research
Cobeh-in Research
Guadalajara, Mexico
10.2007 - 12.2008
- Analyzed participant feedback to identify trends and key themes.
- Coordinated logistics for focus group sessions, ensuring smooth operations.
- Engaged participants with open-ended questions to stimulate conversation.
- Efficiently found and recruited Research Participants for interviews, surveys, focus groups and other research methods.
Concierge
Hotel Presidente Intercontinental Puerto Vallarta
Puerto Vallarta, Mexico
07.2004 - 12.2005
- Managed check-in and check-out procedures for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
Sales and Customer Service
Guantanamera Cigar Shop
Puerto Vallarta, Mexico
10.1999 - 08.2005
- Engaged with customers to identify needs and recommend products.
- Listened to customers' questions and concerns and provide answers or responses.
- Processed billing or payments.
- Addressed customer complaints and found tailored solutions according to company guidelines.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
- Educated customers on products and services to promote informed purchasing decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor's Degree - Ciencias y Técnicas de la Comunicación
Universidad Del Valle De Atemajac
01.2005 - 08.2009
Certification - Essential Oil Therapist
Instituto Nacional De Oleoterapia
Ciudad De Mexico, Mexico 04.2024 - 03.2025
Training - Integrative Nutrition Health Coach
Institute of Integrative Nutrition
New York, NY 10.2021 - 05.2022
Skills
Complaint handling
Excellent communication
Professionalism
Concierge services
Interpersonal skills
Cash handling
Problem-solving aptitude
Complaint resolution
Scheduling
Payment processing
Sales expertise
Retail sales customer service
Decision-making
Sales closing
Call center operations
Customer service
Brand representation
Public speaking abilities
Educating healthcare clients
Assessment techniques
Health education
Nutrition
Nutritional health
Goal setting
Closing techniques
Sales presentations
Property tours
Persuasive communication
Contract preparation
Objection handling
Adaptability
Problem-solving
Conflict resolution
Teamwork and collaboration
Communication
Post-sales support
Effective communication
Product promotions
Product and service knowledge
Listening skills
On-site product demonstrations
Customer needs assessment
Resourcefulness
Emotional intelligence
Multitasking
Customer relations
Languages
- Spanish, native
- English, fluent
- French, basic
Core Competences
- Effective Communication
- Team Player
- Customer Service
- Knowledge and Experience in Sales
- High Experience Traveling and Working Abroad
- Highly Motivated
- Public Relations
- Project Management
- Strategic Planning
- Leadership Skills
- Active Listening
- Proactive
- Problem Solving
- Process Improvement
- Training and Mentoring
- Multitasking
- Holistic Health
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Highly communicative professional with more than 19 years of expertise in sales and costumer service. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whatever you do, work at it with your whole heart as working for tthe LORD & not for men.
Colossians 3:23
Languages
Spanish
Native language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Volunteering
Catholic Charities Doula Program, Diocese of Joliet
2025.09-2026.01
Essential Oils Therapy every other month for mothers in the program and staff members.
Timeline
Certification - Essential Oil Therapist
Instituto Nacional De Oleoterapia
04.2024 - 03.2025
Oil Therapist and Authorized Distributor
Doterra Essential Oils
06.2023 - Current
Training - Integrative Nutrition Health Coach
Institute of Integrative Nutrition
10.2021 - 05.2022
Medical Tourism Concierge
Freelance
04.2021 - 06.2024
Personal Assistant
Freelance
04.2021 - 06.2024
Project Director
Home Event Group
06.2019 - 11.2021
Sales Manager
Techno&Fum
03.2018 - 06.2021
Sales Representative
Vida Vacations (Vidanta)
12.2015 - 02.2018
Preschool English Teacher
Instituto Tepeyac
08.2013 - 12.2015
Social Media Manager
Freelance
09.2010 - 08.2013
Executive Assistant
Manpower MeCARD
10.2009 - 09.2010
Sales
Video Box
12.2008 - 10.2009
Marketing Research
Cobeh-in Research
10.2007 - 12.2008
Bachelor's Degree - Ciencias y Técnicas de la Comunicación
Universidad Del Valle De Atemajac
01.2005 - 08.2009
Concierge
Hotel Presidente Intercontinental Puerto Vallarta
07.2004 - 12.2005
Sales and Customer Service
Guantanamera Cigar Shop
10.1999 - 08.2005