Ana Orantes-Hernandez

• Developed and implemented business strategies to increase profitability and market share.
• Created marketing plans and campaigns to promote products and services to potential customers.
• Supervised staff, managed payroll and ensured compliance with labor regulations.
• Analyzed financial data, identified trends, and developed forecasts for future growth.
• Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
• Ensured that all safety protocols were followed in order to maintain a safe working environment.
• Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
• Made financial and logistics decisions in best interest of company.
• Developed estimates for electrical services based on in-depth knowledge of labor and material expenses.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Verified visitors' identification cards before allowing access to the building.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Scheduled and confirmed appointments.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Prepared treatment plan and payment plans.
• Recall calls to patients that were overdue.
• Insurance verifications.
• Updating and marketing office website.
• Preparing invoices and mailing them out.
• Office deposits.
• Prepared dental lab cases.
• Followed up with Pre-authorization forms.
• Preparing insurance claims and send electronically or mailed.
• Kept hygienist and doctor full and organized.
• Ran monthly payments for the doctor.
• Made sure doctor was up to date with permits and licenses.

Overall making sure office run smoothly and keeping patients and staff happy.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Verified visitors' identification cards before allowing access to the building.
• Performed data entry tasks into various computer systems accurately and promptly.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Prepared treatment plan and payment plans.
• Call in approved prescriptions tp pharmacies.
• Prepare cases for dental lab.

• Organized and maintained filing systems for documents and records.
• Assisted in the preparation of reports, presentations and correspondence.
• Executed record filing systems to improve document management and organization.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Greeted visitors, clients and guests in a professional manner.
• Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
• Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
• Organized and maintained filing systems for documents and records.
• Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
• Scheduled meetings, appointments and travel arrangements for staff members.
• Collect Payments over the phone.
• Calculate premium's and establish payment methods.
• Input clients information in the system.
• Assisted in the preparation of reports, presentations and correspondence.