Summary
Overview
Work History
Education
Skills
Extra curricular
Timeline
Generic

Ana Orozco

Norridge,IL

Summary

Business in Marketing Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

Dropps
09.2020 - Current
  • Compiled training materials for new employees and tracked skill development.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Make SOPs for department

Cashier / Barista

Lyfe Kitchen
01.2018 - 06.2020
  • Leadership, Team work, Decision making, Cashier, Barista
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Desk Assistant

Northern Illinois University
09.2019 - 01.2020
  • Terminated paper, Interviews for incoming students, Made pamphlets for campus
  • Improved office efficiency by organizing and streamlining filing systems.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Internship

ITW
12.2017 - 05.2018


  • Educated staff on organizational mission and goals to help employees achieve success.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.

Education

Wilbur Wright College
01.2024

Northern Illinois University
01.2020

Skills

  • Well organized, self starter
  • Bilingual in Spanish and English
  • Manages Labor
  • Excel
  • 5S
  • SOPs
  • Scheduling
  • Initiative
  • Problem-Solving
  • Computer Skills
  • Attention to Detail
  • Team Collaboration
  • Strong communication
  • Organizational skills

Extra curricular

Tumbao, 09/2019- 05/2020, Captain of Tumbao, Dance, Perfermaces, Fundraisers

Timeline

Operations Supervisor

Dropps
09.2020 - Current

Desk Assistant

Northern Illinois University
09.2019 - 01.2020

Cashier / Barista

Lyfe Kitchen
01.2018 - 06.2020

Internship

ITW
12.2017 - 05.2018

Wilbur Wright College

Northern Illinois University

Similar Profiles

CREATE PROFILE
Ana Orozco