Ana Ortega
Covina,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Case Manager
The Salvation Army Thrift Store
Pasadena
06.2022 - Current
- Counseled clients on available resources within the community that could help meet their needs.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Scheduling Coordinator
Covina Valley Urologic Medical Group
West Covina
07.2021 - 06.2022
- Set and confirmed customer appointments.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Managed personnel schedules to keep shifts properly staffed.
Member Service Representative
Central Health Plan
Diamond Bar
01.2019 - 05.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista
Starbucks
Glendora, CA
02.2018 - 01.2019
- Prepared and served hot or cold beverages.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Managed cash register and processed transactions with accuracy and integrity.
Pharmacy Technician
Skilled Nursing Pharmacy
City Of Angels, CA
07.2015 - 02.2018
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Mixed pharmaceutical preparations according to written prescriptions.
Education
Bachelor of Science - Communication Studies
California State Polytechnic University
Pomona06-2018
Skills
- Community Outreach
- Patient support
- Client Advocacy
- Scheduling
- Bilingual fluency in Spanish
- MS Word, Excel, and Outlook
Timeline
Case Manager
The Salvation Army Thrift Store
06.2022 - Current
Scheduling Coordinator
Covina Valley Urologic Medical Group
07.2021 - 06.2022
Member Service Representative
Central Health Plan
01.2019 - 05.2021
Barista
Starbucks
02.2018 - 01.2019
Pharmacy Technician
Skilled Nursing Pharmacy
07.2015 - 02.2018
Bachelor of Science - Communication Studies
California State Polytechnic University