ANA ORTIZ
LYNN,MA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Supervisor
VPNE
Boston, MA
03.2015 - Current
- VPNE with Boston Children's / Dana-Farber/Harvard Vanguard Working with Mailroom, Stat room-Line, Wellness Screener-Covid testing set up, Parking Office Customer Service , HR Office Cord, Supervisor Wellness screener
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Optimized supply levels to keep stock within ideal parameters for expected needs
- Assessed employee work and improved performance with in Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Distributed mail on foot to residences and businesses, delivering to approximately 8 customers per shift
- Completed intake assessment forms and filed clients' charts
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions
- Oversaw in-person and curbside patient registration and processing
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Decontaminated and sanitized all equipment, instruments and supplies
- Facilitated transfer of patients throughout medical facility and between departments
- Changed out equipment, tools and materials to set up new production runs
- Resolved customer problems and complaints
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Delivered services to customer locations within specific timeframes
- Used Microsoft Word and other software tools to create documents and other communications
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided customer service to ensure guest satisfaction.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Restocked supplies as needed throughout shift.
- Attended team meetings regularly to discuss operational issues.
- Kept records of room availability and guest accounts, manually or using computers.
Education
High School Diploma -
Urban Science Academy
06.2007
Skills
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Organization and Time Management
- Excellent
- Administrative Support
- Customer Service
- Data Entry
- POS System Operation
- Phone and Email Etiquette
- Problem-Solving
- Customer and client relations
- Office administration
Accomplishments
- 2 Time Service Excellence Award From James Smith Department Manager 2016-2017
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Service Representative Supervisor
VPNE
03.2015 - Current
High School Diploma -
Urban Science Academy
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