Ana Ortiz
Daly City,CA
Summary
Dynamic and results-oriented professional with extensive experience in security and customer service roles, notably with Proguard Security. Expert in surveillance and patrol operations, complemented by superior customer service skills. Proven track record of enhancing safety and reducing risk through effective emergency response and threat analysis. Fluent in English with excellent verbal and written communication abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
Proguard Security
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Worker
Fed Ex Ground
08.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Time Warner Cable
01.2011 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Security
01.2000 - 01.2011
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
John Adams
San Francisco07-1989
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- First aid and CPR certified
- Interior and exterior patrol
- Verbal and written communication
- English fluency
Accomplishments
- Reduced shoplifting rates by [Number]% through improved surveillance procedures.
- Documented and resolved [Issue] which led to [Results].
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Languages
English
Full Professional
Timeline
Security Officer
Proguard Security
05.2024 - Current
Warehouse Worker
Fed Ex Ground
08.2023 - 04.2024
Customer Service Representative
Time Warner Cable
01.2011 - 08.2023
Security Officer
Security
01.2000 - 01.2011
High School Diploma -
John Adams
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