Ana Ortiz
Bronx,NY
Summary
Dynamic and results-oriented professional with extensive experience in medical office administration and customer service, notably at Forest Hills Healthcare Physician PC. Excelled in patient reception management and bilingual communication, boosting patient satisfaction and streamlining office operations. Proven ability in multitasking and maintaining meticulous documentation, achieving superior productivity and enhancing service delivery by 9%.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Forest Hills Healthcare Physician PC
Queens, NY
06.2017 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared new patient charts with required documentation and updated existing files as needed.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Organized medical supply inventories for the department including ordering replenishments when needed.
- Provided excellent customer service by addressing any questions or concerns that may arise from both internal personnel and external customers.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Physical Therapy Aide
High Level Care PT PC
- Communicate regularly with patients
- Clearly convey instructions to patients, such as how to perform certain exercises
- Also speak with the patients and their families about what to do after treatment under the supervision of a physical therapist
- Keep detailed records of patients’ illnesses, injuries, and exercise programs
- They must carefully track patient progress and report patient status
Management
Carida Kitchen
- Responsible for all restaurant duties; initiate and implement up-selling techniques to promote restaurant food and beverages revenue by 9%;
- Assess and monitor product, service and guest satisfaction;
- Manage food cost and labor goals to less than 9%
- Managed 7-15 people and achieved superior productivity
- Prepared deposits and maintained exemplary records
Cashier/Money Service/Customer Service
Walmart
- Working closely with management, I helping with sales and collections
- Helped all customers with any needs
- As a money service cashier I cashed Checks, made sure all checks were cleared to be cashed and made sure all customers were satisfied
Education
High School Diploma -
Richmond Hills High School
Queens, NYSkills
- Billing support
- Medical office administration
- Letter preparation
- Patient reception management
- Patient registration
- Electronic medical records
- Documentation
- Inpatient care
- Bilingual Spanish and English
- Multitasking Abilities
- Good Telephone Etiquette
References
References available upon request.
Timeline
Medical Receptionist
Forest Hills Healthcare Physician PC
06.2017 - Current
Physical Therapy Aide
High Level Care PT PC
Management
Carida Kitchen
Cashier/Money Service/Customer Service
Walmart
High School Diploma -
Richmond Hills High School
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