Summary
Work History
Education
Skills
Languages
Timeline
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Ana Ortiz

Bushkill,PA

Summary

Dynamic professional with extensive experience in customer service and administrative support at Hoffmann-La Roche. Proven ability in cash handling and inventory management, enhancing operational efficiency. Strong communication skills fostered positive client relationships, while technical support expertise ensured user satisfaction. Committed to delivering exceptional service and optimizing workflows in fast-paced environments.

Work History

Customer Service Cashier

99 Cent Plus Store
2009 - 2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Trained new staff on customer service protocols and cash handling procedures.
  • Implemented inventory management practices to ensure stock availability.
  • Enhanced customer satisfaction by providing friendly and attentive service.
  • Monitored store displays for compliance with merchandising standards.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Administrative Assistant

Eclino
2007 - 2009
  • Managed scheduling and calendar organization for executives, ensuring efficient time management.
  • Coordinated communication between departments to streamline project updates and information sharing.
  • Prepared detailed reports and presentations, enhancing clarity in stakeholder meetings.
  • Developed and maintained filing systems, improving document retrieval efficiency.
  • Assisted in onboarding new employees, providing training on office procedures and tools.
  • Collaborated with team members to support event planning and logistics for company functions.
  • Oversaw inventory management of office supplies, optimizing resource allocation and reducing costs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Training Support Specialist

Hoffmann-La Roche
2002 - 2007
  • Provided technical support for software applications, ensuring optimal performance and user satisfaction.
  • Resolved customer inquiries by utilizing troubleshooting techniques and maintaining product knowledge.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
  • Developed training materials and conducted workshops to enhance team skills and knowledge retention.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Administrative Assistant

Hoffmann La Roche
2000 - 2002
  • Implemented process improvements that enhanced workflow efficiency across administrative tasks.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

GED -

John F. Kennedy
Paterson, NJ

Skills

  • Customer service
  • Cash handling
  • Point-of-sale systems
  • Inventory management
  • Document management
  • Scheduling coordination
  • Technical support
  • Communication skills

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier

99 Cent Plus Store
2009 - 2012

Administrative Assistant

Eclino
2007 - 2009

Training Support Specialist

Hoffmann-La Roche
2002 - 2007

Administrative Assistant

Hoffmann La Roche
2000 - 2002

GED -

John F. Kennedy

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Ana Ortiz