Ana Ortiz
San Antonio,TX
Summary
Determined and hardworking. Communicates information clearly in a polite and friendly manner. Follows instructions precisely and is experienced in working under high pressure situations with close deadlines. Highly familiar with Microsoft office and basic computer troubleshooting. Fluent in both English and Spanish. Open minded and always willing to learn something new
Overview
7
7
years of professional experience
Work History
Store Associate
Bealls Inc
01.2026
- Greet customers upon entry
- Check clothes for tags and reprint tags for inventory purposes
- Reorganize the store according to the season in fashion and the rubric
- Check customers out at register using the proper guidelines
- Stocking shelves and hanging clothes on racks for sale
- Closing the store at the end of the night
Food Service Representative (Bakery)
HEB-Universal City, TX
Universal City, TX
05.2021 - 02.2025
- Provide customer service by promptly responding to inquiries and resolving issues in a timely manner, often balancing multiple customers at a time.
- Filling out custom order forms for customers and filing them in the proper folders
- Answering phone calls from customers and other departments politely and efficiently
- Performing daily tasks such as cake decoration, baked goods production, packaging, restocking, and taking inventory
- Collaborate with team members to get tasks done and balance customer service with production
- Being flexible, able to adapt to any situation that may arise and think of a solution quickly
- Provide product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
Miembro de Servicio
Delicias del Contry
02.2021 - 05.2021
- Abrir la tienda a las 9 de la mañana
- Entra a la computadora el review del día en el sistema e imprime
- Partir pasteles en rebanadas para vender y luego empacarlas.
- Cuenta pasteles y rebanadas 2 veces al día para el inventario
- Limpiar la tienda entero incluyendo el baño, los pisos y el botiquín
- Vender pasteles y dar cambio en el registro
- Cerrar la tienda en el fin del día y locear la puerta
Baker's Assistant
Sweets By Laura
01.2018 - 05.2021
- Assist with baking and custom decorating of cakes and pastries.
- Responsible for answering questions from customers on social media as well as making promotional posts.
- Logs customer orders and receipts for reference.
Education
Biology
Texas A&M University San Antonio
San Antonio, TX01-2019
High School Diploma - undefined
Theodore Roosevelt High School
San Antonio, TX05-2016
Skills
- Spanish
- Organizational Skills
- Microsoft Office (5 years)
- Communication Skills
- English
- Mathematics
- Multilingual
- Customer Service (6 years)
Timeline
Store Associate
Bealls Inc
01.2026
Food Service Representative (Bakery)
HEB-Universal City, TX
05.2021 - 02.2025
Miembro de Servicio
Delicias del Contry
02.2021 - 05.2021
Baker's Assistant
Sweets By Laura
01.2018 - 05.2021
High School Diploma - undefined
Theodore Roosevelt High School
Biology
Texas A&M University San Antonio