Ana Oseguera-Hernandez
Trenton,NJ
Summary
I'm a dedicated and adaptable professional with hands-on experience in fast-paced environments—from warehouse operations, customer service, healthcare support, and team leadership. I take pride in my ability to train and guide teams, keep documentation accurate, and ensure everything runs smoothly behind the scenes. Whether I'm juggling multiple tasks or tackling unexpected challenges, I stay focused and keep productivity high. I’m passionate about creating a safe, organized, and positive workspace where people can thrive, and where the team’s goals are always front and center.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Mayan Restaurant
01.2023 - 12.2024
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Organized tables for incoming guests prior to their arrival.
- Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
- Followed safety protocols when handling hazardous materials such as cleaning products or sharp utensils.
Cashier
Mayan Restaurant
01.2022 - 12.2023
- Greeted customers and provided friendly customer service.
- Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Bachelor of Science - Biology
RUTGERS UNIVERSITY
Camden, NJ06.2027
Skills
- Laboratory techniques
- Quality control
- Customer service
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Research skills
- Cleanliness and hygiene
- Strong multitasking
- Adaptability to change
Certification
- EKG Technician
- Phlebotomist
- Bilingual Diploma
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Restaurant Worker
Mayan Restaurant
01.2023 - 12.2024
Cashier
Mayan Restaurant
01.2022 - 12.2023
Bachelor of Science - Biology
RUTGERS UNIVERSITY
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