Ana Osuna
Ogden,UT
Summary
Professional administrative expert with proven record in managing office duties and administrative tasks. Known for reliability and adaptability, consistently contributing to team goals and maintaining high standards. Expertise in document handling and communication, ensuring smooth office operations and strong collaboration.
Overview
9
9
years of professional experience
Work History
Assembly Line Worker
Treehouse Warehouse
10.2023 - 03.2024
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Customer Service Representative
Jill’s office
01.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Westside Medical Group
03.2018 - 08.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Records Specialist
AFCU operation center
03.2015 - 03.2018
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Supported legal teams during litigation cases by ensuring timely access to relevant documents and evidence materials.
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
Education
High School Diploma -
Ogden High School
05-2013
Skills
- Fluent in Spanish
- Teamwork and collaboration
- Coachable
- Customer service
- Problem-solving
- Microsoft Word
- Microsoft Excel
- Data entry
- Organization skills
- Time management
- Document management
- Report preparation
Languages
Spanish
Native or Bilingual
Timeline
Assembly Line Worker
Treehouse Warehouse
10.2023 - 03.2024
Customer Service Representative
Jill’s office
01.2021 - 03.2024
Receptionist
Westside Medical Group
03.2018 - 08.2018
Records Specialist
AFCU operation center
03.2015 - 03.2018
High School Diploma -
Ogden High School
Similar Profiles
Laura BisterfeldtLaura Bisterfeldt
Program Manager at The TreehouseProgram Manager at The Treehouse
Kyle BrenkmanKyle Brenkman
Sr. Demand Planner at Treehouse FoodsSr. Demand Planner at Treehouse Foods
Amber GordonAmber Gordon
Center Director at FCC Reggios TreehouseCenter Director at FCC Reggios Treehouse