Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ana Pacheco

Ana Pacheco

Porter,TX

Summary

Dynamic leasing professional with expertise in property management and customer service, previously with Management Assistance Team. Successfully reduced vacancy rates by 20% through strategic marketing and tenant engagement. Skilled in negotiation and documentation management, fostering strong tenant relationships and ensuring compliance with fair housing regulations. Proven ability to enhance tenant satisfaction and streamline operations.

Overview

2010
2010
years of professional experience

Work History

Apartment Leasing Agent

Management Assistance Team
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
  • Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
  • Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
  • Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
  • Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
  • Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Planned special events such as lotteries, dedications and project tours.

Assistant Apartment

Management Assistant Apartment
1993 - 06.2009
  • Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Prepared and processed lease and rental applications using Software.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
  • Implemented preventive maintenance programs that extended the life of equipment used throughout the facility while minimizing costs associated with major repairs or replacements.
  • Assisted in budget preparation by tracking expenses and providing recommendations for cost-saving measures.
  • Reduced vacancy rates by effectively showcasing available units to prospective tenants.
  • Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
  • Facilitated smooth move-in experiences for new tenants by preparing lease paperwork and conducting comprehensive walkthroughs.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored market trends to make informed decisions on rental pricing adjustments when necessary.
  • Handled sensitive situations diplomatically, acting as a liaison between tenants experiencing conflicts with neighbors or other property-related issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Planned special events such as lotteries, dedications and project tours.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Coordinated appointments to show marketed properties.
  • Kept properties in compliance with local, state, and federal regulations.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Utilized social media, Craigslist, banners and signs to advertise vacant apartments.

Education

Autism Kids And Alzheimer's Elderly

N/A

Worked As A Youth Care Worker

N/A

High School Diploma - Realtor

North Brook Senior Highschool
Spring Branch, TX

Business Office Services

B.O.S
Spring Branch, TX
06.1993

Skills

  • Fair housing regulations
  • Strong negotiation
  • Property management
  • Real estate laws
  • Documentation management
  • Prospecting clients
  • Lease administration
  • Customer service
  • Lease renewals
  • Team collaboration
  • Lease agreements
  • Property inspections
  • Creative problem solving
  • Cash handling
  • Customer service expertise
  • Unit inspection
  • Leasing terms and specifications
  • Training and mentoring
  • Property tours and inspections
  • Flexible schedule
  • Leasing and sales
  • Application processing
  • Team building
  • Organized mindset
  • Community engagement
  • Property maintenance
  • Lease oversight
  • Property marketing
  • Staff management
  • Record keeping
  • Background check process
  • File management
  • Property tours
  • Lease writing
  • Administrative support
  • Interpersonal relations
  • Background checks
  • Closing techniques
  • Market research
  • Application management
  • Event planning
  • Account management
  • Application verification
  • Prospecting assistance
  • Database management
  • Administrative oversight
  • Contract negotiation
  • Issue escalation
  • Excellent communication
  • Reliability
  • Critical thinking
  • Multitasking Abilities
  • Problem-solving abilities

Timeline

Apartment Leasing Agent

Management Assistance Team

Assistant Apartment

Management Assistant Apartment
1993 - 06.2009

Autism Kids And Alzheimer's Elderly

N/A

Worked As A Youth Care Worker

N/A

High School Diploma - Realtor

North Brook Senior Highschool

Business Office Services

B.O.S

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Ana Pacheco