Ana Pacheco
Abington,MA
Summary
Facilities and Operations Manager with over 15 years of experience in custodial, maintenance, and building operations across higher education, healthcare, and housing environments. Proven leader with 4 years of management experience and 8 years of supervisory leadership, currently overseeing 85 staff directly and supporting over 200 employees across custodial, grounds, maintenance, and residential departments at Boston College. Skilled in managing multiple sites simultaneously, coordinating daily operations, preventive maintenance, and large-scale projects to uphold safety, efficiency, and service excellence.
Experienced in budgeting, vendor coordination, and staff development, with a strong background in workplace safety guidance and compliance. Well-versed in the safety programs emphasized at Boston College, including employee trainings on fire prevention, emergency response, equipment use, PPE, and environmental safety protocols. Known for maintaining clean, safe, and well-functioning facilities that meet institutional and regulatory standards.
Fluent in English, Spanish, and Portuguese, with a collaborative, results-driven management style. Currently completing a Bachelor’s degree in Business Management and planning to pursue a Master’s in Leadership, bringing both hands-on operational experience and formal education to support organizational growth.
I believe I would be exceptionally good for this position because I have successfully led diverse teams across complex facilities, maintained high standards under pressure, and consistently improved operations through clear communication, safety awareness, and a strong sense of responsibility. My leadership style focuses on teamwork, accountability, and creating environments that support residents, staff, and the broader community—values that align with the mission of affordable housing and effective facility management.
Overview
14
14
years of professional experience
Work History
Boston College Management
Boston College
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and implemented training programs to improve staff performance and knowledge retention.
- Led team in optimizing operational workflows to enhance efficiency and productivity.
- Facilities Managed inventory control processes, ensuring accurate tracking and reduction of waste.
- Facilitated cross-departmental communication to streamline project execution and problem resolution.
- Oversaw compliance with safety regulations, fostering a secure work environment for all employees. ( Safety, Inspections, ADA)
- Established performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Coordinated scheduling and logistics for projects, ensuring timely delivery of services and resources.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Trained new staff on floor care techniques, equipment usage, and safety protocols.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Multi-Site facilities management traveling to different areas of campus to over see crew, work areas.
- Vendor Management & Contract oversight
- Conducting ( HVAC, Plumbing, Electrical) to do repairs.
- Emergency Response & Troubleshooting
- Payroll and vacation slips
- employee work review and probationary period observation.
Facilities Lead
Babson College
03.2020 - 09.2021
- Oversaw daily operations and maintenance of campus facilities to ensure optimal functionality.
- Developed and implemented facility management protocols to enhance safety and efficiency.
- Led training sessions for staff on equipment usage and safety procedures.
- Coordinated with vendors for timely repairs and service delivery across multiple facilities.
- Multi-Sites Facilities Managing deferent locations on campus.
- Project team. Finishing projects on timely fashion.
- Work order for (HVAC, Electrical, Plumbing)
- Handle emergency calls by prioritizing levels of emergency through radio.
- Adjust schedule due to sick calls and assign work assignments.
Maintainer
Bridgewater State University
05.2013 - 03.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Perform custodial maintenance across various campus facilities, including academic, residential, and administrative buildings
- Tasks include sweeping, vacuuming, floor maintenance, trash removal, and snow removal
- Provide superior customer service and maintain a clean, safe working environment
- Commitment to customer service excellence and support for an inclusive environment
- Ability to follow instructions and maintain a safe working environment
- Knowledge of or ability to learn proper cleaning methods and use of cleaning equipment
Housekeeping Supervisor
Good Samaritan
09.2011 - 10.2015
- Oversaw daily housekeeping operations, ensuring compliance with cleanliness and safety standards.
- Developed training programs for staff, enhancing team performance and service quality.
- Streamlined inventory management processes, reducing supply costs through efficient ordering practices.
- Conducted regular inspections of guest rooms and common areas, maintaining high standards of cleanliness.
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and protocols.
- Trained and mentored staff on efficient cleaning techniques and safety procedures.
- Developed and implemented effective scheduling to optimize workforce productivity.
- Conducted regular inspections to maintain quality control of housekeeping services.
- Collaborated with management to enhance guest satisfaction through improved service delivery.
- Addressed and resolved staff performance issues, fostering a positive work environment.
- Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Training & Development: Provide training to new staff
- Team Leadership & Training: Supervised, trained, and assigned housekeeping staff across multiple hospital units, ensuring high standards of cleanliness and efficiency.
- Specialized Cleaning & Safety Compliance: Performed and oversaw cleaning in patient rooms, isolation/protection rooms, and hazardous areas, following state and federal health and safety regulations.
- Hands-On Floor & Facility Maintenance: Managed daily floor care, waxing, and project-based floor maintenance tasks to maintain a safe and sanitary environment.
- Emergency Response & Coverage: Filled in for staff absences, prioritized urgent tasks, and responded to radio calls for spills, accidents, and other immediate needs.
- Inventory & Department Management: Ordered and maintained cleaning supplies and equipment, tracking departmental stock and ensuring readiness for all cleaning operations.
- Patient-Centric Cleaning: Safely cleaned around at-risk patients with varying medical conditions, maintaining infection control and minimizing disruption to care.
- Interdepartmental Coordination: Communicated with hospital staff to align cleaning schedules with patient care and departmental operations.
- Project Oversight: Managed special projects, including large-scale floor care and maintenance initiatives, ensuring timely and high-quality completion.
Education
Bachelor of Business - Leadership
Boston College
Chestnut Hill, MA05-2027
High School Diploma -
Edison Academy
Brockton 07-2013
Skills
- Supportive interpersonal skills
- Effective team collaboration
- Customer service
- Effective problem analysis
Multi-site facilities and property management
Preventive maintenance planning and building system oversight (HVAC, plumbing, electrical, life safety)
Vendor and contractor coordination, bidding, and contract management
Budgeting, capital projects, and inventory control
Emergency response, safety compliance, and OSHA awareness
Staff supervision, scheduling, and team training
Strong communication and customer service with residents and partners
Proficient in Microsoft Office, Excel, Kornos
Excellent organizational and project management abilities
Valid driver’s license; able to travel between multiple sites
Bilingual: Fluent in English, Spanish, and Portuguese
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Boston College Management
Boston College
09.2021 - Current
Facilities Lead
Babson College
03.2020 - 09.2021
Maintainer
Bridgewater State University
05.2013 - 03.2020
Housekeeping Supervisor
Good Samaritan
09.2011 - 10.2015
Bachelor of Business - Leadership
Boston College
High School Diploma -
Edison Academy