Ana Pajuelo
Tampa,FL
Overview
5
5
years of professional experience
Work History
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Maximus
Tampa, Florida
11.2022 - 03.2025
- Answering calls and assist customers seeking information about Marketplace insurance, utilizing standard technology such as a telephone, web browser, and email
- Choose the appropriate pre-scripted responses, providing basic general and claims-specific information
- Assisting callers in completing application and submitting electronically to the plan provider for processing
- Referring callers as required to upper levels of support
- Proficiently handled escalated customer calls with patience, tact, and diplomacy
- Utilized active listening techniques to identify customer needs and provide appropriate solutions or services
- Documented customer interactions and complaints in a customer relationship management system
- Responded to general inquiries from staff and clients via telephone, mail and email
- Used database system to record notes and call information
OPERATIONS ASSOCIATE
Kohl's
Lutz, Florida
02.2022 - 11.2022
- Coordinated with internal teams to optimize workflow processes
- Managed inventory levels to ensure availability of materials while minimizing costs
- Handled customer complaints professionally and identified solutions to maintain positive relationships
- Answered questions and concerns regarding company products, services, and prices
- Recorded customer transactions and filed receipts
- Uploaded truck shipments and executing stockroom operations, as well as managing omni-channel fulfillment
- Ensuring shelves and displays are stocked and organized, based on sales trends and seasonal changes
- Greeting customers, offering assistance with products and services, and providing excellent customer service
- Implementing and maintaining product protection standards to prevent theft and damage
- Involved in tasks like price changes, merchandise sets, and special projects
CLEANING SUPERVISOR
Bear Services Corporation
Tampa, Florida
06.2020 - 02.2022
- Assigning tasks and duties to cleaning staff
- Scheduling and coordinating staff shifts and coverage
- Training and developing cleaning staff on proper procedures and safety protocols
- Evaluating staff and performance and providing feedback
- Addressing staff issues and concerns
- Inspecting work areas to ensure they meet cleanliness standards
- Identifying and addressing any cleanliness issues or problems
- Communicating with clients or customers regarding cleanliness concerns
- Maintaining inventory of cleaning supplies and equipment
- Ordering and restocking supplies as needed
- Participating in cleaning tasks when necessary
Education
HIGH SCHOOL DIPLOMA -
Gaither High School
Tampa, FL06.2021
ASSOCIATE IN ARTS (A.A.) - CYBER SECURITY
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Computer skills
- Multitasking and organization
- Active listening
- Bilingual (English and Spanish)
- Inbound call answering
- Reliability and punctuality
- Call handling
- Communication skills
- Data entry
Languages
English and Spanish
Native/ Bilingual
Accomplishments
- National Society United States Daughters of 1812 (2021)
Timeline
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Maximus
11.2022 - 03.2025
OPERATIONS ASSOCIATE
Kohl's
02.2022 - 11.2022
CLEANING SUPERVISOR
Bear Services Corporation
06.2020 - 02.2022
HIGH SCHOOL DIPLOMA -
Gaither High School
ASSOCIATE IN ARTS (A.A.) - CYBER SECURITY
Hillsborough Community College
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