Ana Palomino
Medford
Summary
Industrious administrative team member with proven leadership, strong work ethic and professionalism abilities. With the objective to succeed in a positive and challenging environment where knowledge and skills can be used, while experiencing advancement opportunities.
Overview
4
4
years of professional experience
Work History
MCC Service Specialist II
Rogue Credit Union
08.2022 - Current
- Assists members with active listening skills and providing accurate information while completing their request over the phone
- Work with other departments to find resolutions for members and take ownership of situations within my authority limits
- Maintain high level of product knowledge that allows to identify referral opportunities and successfully perform on job duties
Customer Service Supervisor
Burlington
08.2021 - 08.2022
- Met sales goals by motivating, mentoring and providing feedback to cashiers
- Maintained staff by recruiting and training cashiers
- Reviewed and monitored performance data on cashiers to measure activity levels
- Closing/opening manager while having the responsibility of meeting company goals and requirements day by day
Customer Service Associate
Tj Maxx
09.2020 - 08.2021
- Assisted with purchases, locating items and signing up for rewards program
- Kept work area professional, organized and clean at all times
- Ensure high level of customer satisfaction through excellent service
Education
BBA - Business Administration
Western Governors University
Salt Lake City, UT06-2028
PHOENIX HIGH SCHOOL
01.2022
Skills
- Problem-solving
- Time management
- Multitasking and organization
Timeline
MCC Service Specialist II
Rogue Credit Union
08.2022 - Current
Customer Service Supervisor
Burlington
08.2021 - 08.2022
Customer Service Associate
Tj Maxx
09.2020 - 08.2021
PHOENIX HIGH SCHOOL
BBA - Business Administration
Western Governors University