Ana Parada Diaz
Tracy,CA
Summary
Medical administrative assistant with extensive experience at Contra Costa Oncology, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and efficient management of medical documentation. Skilled in electronic medical records and adept at problem-solving in fast-paced environments.
Experienced with medical office management, patient scheduling, and record-keeping. Utilizes organizational skills to manage appointments and coordinate office activities. Track record of maintaining accurate patient records and ensuring smooth office operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Contra Costa Oncology
09.2023 - Current
- Registered and welcomed patients, ensuring accurate collection and verification of insurance information through detailed validation procedures.
- Managed appointment scheduling efficiently, coordinating with patients and clinical staff to optimize provider availability and minimize wait times.
- Handled high-volume inbound calls with professionalism, addressing patient inquiries, processing scheduling requests, and routing calls to appropriate departments.
- Collaborated with external healthcare providers and hospitals to securely facilitate the transfer of essential medical documentation, including pathology reports, imaging studies, and diagnostic results.
Medical Assistant
Springhill Medical Group
06.2021 - 09.2023
- Communicated patient concerns, condition updates, and medication refill requests to nursing staff to support timely and effective care.
- Scheduled patient appointments via telephone, ensuring accuracy and efficiency in calendar management and follow-up coordination.
- Collected and organized patient documentation, including insurance cards and intake forms, to support accurate billing and insurance processing.
Medical Assistant
San Francisco State University
07.2020 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
CMA - Medical Assisting
San Francisco State University
San Francisco, CA10-2020
High School Diploma -
College Park High School
Pleasant Hill, CA06-2016
Skills
- Customer service
- Medical terminology knowledge
- Problem-solving skills
- HIPAA compliance
- Patient scheduling
- Vital signs monitoring
- Electronic medical records
- Data entry
Certification
- CMA - Certified Medical Assistant
- BLS- Basic Life Support (AHA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Contra Costa Oncology
09.2023 - Current
Medical Assistant
Springhill Medical Group
06.2021 - 09.2023
Medical Assistant
San Francisco State University
07.2020 - 10.2020
CMA - Medical Assisting
San Francisco State University
High School Diploma -
College Park High School
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