Ana Paramo
Canal Winchester,OH
Summary
I am a dedicated professional with a strong background in customer service, administrative support, and problem-solving. I excel in managing records, resolving inquiries, and ensuring smooth workflows. With experience in data entry, CRM systems, and client relations, I am adept at handling multiple tasks while maintaining a high level of organization and attention to detail. My ability to adapt in fast-paced environments allows me to contribute to both team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Seasonal Customer Support Coordinator
Gap
09.2024 - 12.2024
- Provided excellent customer service by promptly addressing and resolving unique or complex customer interactions.
- Monitored and investigated potentially fraudulent transactions, ensuring adherence to company policies and maintaining customer trust.
- Conducted thorough assessments of flagged orders, identifying and mitigating risks associated with suspicious activities.
- Managed a high volume of customer inquiries, handling calls efficiently in a fast-paced, high-call-flow environment.
- Consistently met or exceeded monthly performance evaluations, demonstrating a strong commitment to quality and efficiency.
Specialist
Verizon Wireless
05.2023 - 05.2024
- Conducted in-depth customer needs assessments through effective communication and relationship-building techniques.
- Demonstrated proficiency in Verizon’s product line (smartphones, tablets, accessories, data plans) to deliver personalized recommendations and upsell opportunities.
- Provided comprehensive product insights and solution recommendations, increasing sales and customer satisfaction.
- Assisted customers with troubleshooting, SIM card issues, and device-related inquiries, ensuring a seamless customer experience.
Client Care Coordinator
Ideal Image
08.2022 - 03.2023
- Utilized Salesforce for accurate documentation and data management, maintaining organized client information.
- Managed scheduling, confirmation calls, and payment processing efficiently, ensuring smooth operation of client appointments.
- Successfully upsold services to meet client needs, resulting in revenue growth and high levels of customer satisfaction.
- Ensured compliance with HIPAA regulations in the preparation and maintenance of patient files and records.
Medical Receptionist
WellNow Urgent Care
11.2020 - 07.2022
- Managed patient scheduling, appointment confirmations, and check-ins, ensuring smooth daily operations.
- Performed administrative tasks such as filing, faxing, scanning, and preparing reports, contributing to efficient office operations.
- Verified medical insurance information, ensuring accurate billing and coverage.
- Collaborated with medical staff to coordinate patient care and address urgent needs.
Education
High School Diploma -
West High School
Columbus05-2014
Skills
- Microsoft Office
- CRM Systems (Salesforce, others)
- Client Relationship management
- Analytical Thinking
- Data Entry
- File Organization and Record-Keeping
- Problem Solving
Languages
English
Spanish
Timeline
Seasonal Customer Support Coordinator
Gap
09.2024 - 12.2024
Specialist
Verizon Wireless
05.2023 - 05.2024
Client Care Coordinator
Ideal Image
08.2022 - 03.2023
Medical Receptionist
WellNow Urgent Care
11.2020 - 07.2022
High School Diploma -
West High School
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