Ana Parsley

As a Membership Engagement Representative at the YMCA, I serve as a key point of contact for members and guests, ensuring a welcoming, supportive, and inclusive environment that aligns with the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility.
Along with greeting and assisting Y members and community members, I am responsible for helping members navigate registration/withdraws/finances for the different programs we offer, such as sports, swimming lessons, and group exercise classes, as well as the financial aspect of their membership.
This includes assisting in issuing refunds, and managing the member’s monthly/yearly payments for their membership/programs, as well as storing the member's sensitive financial information.
I am also the person to go to for any and all inquiries about the YMCA and our services, and must be up to date with all new information, policies and events to provide exceptional customer service and assist our club members to the best of my ability!

This job has been so fulfilling! I enjoy getting to know the members of my community and fostering a space that people can feel accepted.

I managed several email aliases, and performed on the ground parking/traffic direction operations in a corporate office setting! I used these aliases to communicate with Parking Operators at other contracted companies to run parking operations at Google locations throughout the country, and recommend plans and processes to further improve the Parking Experience for the Employees of Google! In addition to communicating via email with other parking companies, my alias' also served as a helpline of sorts for any issues Google employees come across regarding parking, in various cities across the US. My daily tasks also included data management of proxy and ID numbers using Sheets/Excel to grant and revoke parking access, and frequent auditing to ensure allocation of parkers is within terms of the Google lease agreement. My team and I also wrote Standard Operating Procedures and Canned Responses to be used throughout other sites across America.

At Planet Fitness I was responsible for creating a non-intimidating environment for a community of club members. My everyday tasks included signing potential members up, as well as keeping up connections with regular members. I was required to upkeep a clean, disinfected, and organized gym floor. This job taught me a lot about accountability and working as a team, as well as resolving member conflict in a more independent manner. I feel this job has introduced me more to the idea of hospitality, rather than attempting to meet sales goals and learning selling techniques, allowing me to see customers as more individual, more than just a number. This job has also allowed me to put my ASL into practice, as I interact with a deaf guest and their blind spouse on a daily basis.

At Victoria’s Secret I gained a deeper understanding of what it means to make “customer connections” and how to give an overall excellent in-store experience. While performing basic POS transactions and applying elevated selling behaviors were everyday tasks, I also gained experience in pushing a rewards/credit program, and was expected to meet sales goals throughout the day. Working in the fitting room greatly helped me improve on seeing customer issues through to the end, and finding solutions individualized to each client. I also worked in our back room on shipment days, and have experience in stocking and backstocking, as well as keeping inventory and books, and making a bank deposit at the end of every shift.

At Goodwill, I was first a cashier where I learned the basic ins and outs of providing customer service, problem solving, and using a POS system. I was quickly promoted to Customer Service Representative, and oversaw a team of cashiers, helping them problem solve, correcting employee errors/coaching for improvement, and using credentials to perform special transactions, such as returns, exchanges, and any other action they may need supervisor approval to complete. In addition to these responsibilities, I helped managers with tasks throughout the store as needed during the week, and learned how to handle cash/perform a bank deposit on my own.