Summary
Overview
Work History
Education
Skills
References
Certification
Languages
References
Timeline
Generic

Ana Patricia Kidd

Broadway

Summary

Reliable and organized, with strong leadership and communication skills. Fluent in English, Spanish, and Portuguese. Effective in cross-functional team environments, energetic, and team-oriented. Experienced Billing Supervisor with 15+ years of proven success in accounts receivable, collections, and office management. Skilled in improving billing systems, enhancing operational efficiency, and maintaining service excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

AR & BILLING SUPERVISOR

Soli Organic, Inc.
Harrisonburg
03.2024 - Current
  • Implemented billing system enhancements to improve efficiency and accuracy.
  • Supervised invoice creation, payment processing, and deposits.
  • Oversaw monthly account reviews and collection efforts.
  • Reconciled accounts and resolved billing discrepancies.
  • Collaborated with internal teams and customers for streamlined operations.
  • Updated SOPs following the implementation of a new ERP system.
  • Compiled documentation, ensured billing record accuracy, and supported quarterly/yearly audit inquiries for compliance.

AR SPECIALIST III

Soli Organic, Inc.
Harrisonburg
03.2018 - 02.2024
  • Investigated and resolved customer claims regarding shortages and returns.
  • Processed cash receipts and managed chargebacks.
  • Performed targeted collections on accounts aged over 45 days.
  • Calculated broker fees and handled reconciliation tasks.
  • Ensured compliance through monthly financial reviews.

BILLING PROCESSOR

Soli Organic, Inc.
Harrisonburg
03.2015 - 02.2018
  • Processed high volumes of invoices accurately and on time.
  • Updated billing profiles, contract terms, and pricing details.
  • Ensured policy compliance and resolved invoice discrepancies.
  • Managed EDI transactions and monitored data transmission via customer portals.
  • Provided billing data for monthly, quarterly, and annual financial reports.

OFFICE MANAGER

Soli Organic, Inc.
Harrisonburg
12.2012 - 02.2015
  • Managed internal communication and office administration.
  • Maintained supply inventory and ordered as needed.
  • Supported HR with E-Verify processing and onboarding paperwork.
  • Handled company-wide mail and call routing.
  • Provided cross-departmental administrative support.

ASSISTANT CUSTOMER SERVICE MANAGER

Soli Organic, Inc.
Harrisonburg
02.2008 - 11.2011
  • Resolved customer complaints and managed escalations.
  • Entered orders via phone, email, and portals with strong portal knowledge.
  • Coordinated with production to ensure accurate order fulfillment.
  • Prepared sample orders for prospective customers.

PRODUCTION SUPERVISOR

Soli Organic, Inc.
Harrisonburg
07.2002 - 02.2008
  • Entered and validated daily customer orders for production.
  • Oversaw order accuracy and shipment validation.
  • Resolved issues quickly to maintain production goals.
  • Trained production staff on operational procedures, safety protocols, and quality standards to enhance productivity and maintain high-quality output.
  • Handled bi-weekly payroll adjustments for 60 employees.
  • Conducted physical inventory counts and resolved staffing issues.
  • Scheduled production shifts weekly.

Education

Intensive English Program -

Eastern Mennonite University
VA
04.2006

GED -

Massanutten Technical Center
Harrisonburg
01.2005

Skills

  • EDI Billing & Invoice Processing
  • Strategic Decision-Making
  • Problem Solving
  • Collections
  • Data Entry
  • Financial Reconciliation
  • Claims Processing
  • Customer Portals
  • Order Management
  • Multitasking
  • Organization
  • Customer Engagement
  • Service Excellence
  • Strong People Skills
  • Team Collaboration
  • Effective communication
  • Relationship building

References

References available upon request

Certification

  • Virginia Notary Public

Languages

English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Full Professional

References

References available upon request.

Timeline

AR & BILLING SUPERVISOR

Soli Organic, Inc.
03.2024 - Current

AR SPECIALIST III

Soli Organic, Inc.
03.2018 - 02.2024

BILLING PROCESSOR

Soli Organic, Inc.
03.2015 - 02.2018

OFFICE MANAGER

Soli Organic, Inc.
12.2012 - 02.2015

ASSISTANT CUSTOMER SERVICE MANAGER

Soli Organic, Inc.
02.2008 - 11.2011

PRODUCTION SUPERVISOR

Soli Organic, Inc.
07.2002 - 02.2008

Intensive English Program -

Eastern Mennonite University

GED -

Massanutten Technical Center

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