Ana Paula Alberca

• Calibration of espresso daily and dialing of every coffee received on bar
• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Social Media collaboration with the brand
• Contributed in the search and logistics of 2 green coffees from Ecuador to the US

• Receive woo commerce coffee and course orders and arrange logistics to our clients, strategize their needs to improve sales
• Create commercial and administrative strategies to work efficiently with our B2C and B2B clients
• Invoice management and virtual customer service

• Product search regarding customer needs
• Using chinese digital platforms to negotiation best price and Incoterms as well as guarantee the existence of the manufacturer
• Classifying products by their definitions (HScode) exporting to Ecuador and planned cargo shipping
• Canton fair translator, Shen zhen Logistics fair agent and one to one Chinese/Spanish/English translator

Company Overview: Shrimp Trading company

• Provided accurate and timely sales reports and forecasts on shrimp and packaging inventory
• Contact with freight forwarders to organize monthly shipments and handle export documentation
• Developed and maintained relationships with new and existing clients to meet and exceed sales

• Translated Spanish/Chinese conversations between shrimp factories for product negotiations
• Labelled approval based on port regulations and tracked containers to ensure timely delivery
• Constant communication with Data entry and container ETA tracking for on time payments