Ana Paura
Summary
Motivated and adaptable Bachelor of Science in Food Service and Institutional Management graduate with almost seven years practical experience in front-of-house operations, event coordination, and hotel management. Eager to utilize my MBA and professional experience to secure a senior leadership role in the hospitality industry, where I can contribute to service innovation, operational efficiency, and team development. Aiming to foster high-performing teams and ensure exceptional guest experiences while driving business success.
Overview
6
6
years of professional experience
Work History
Management Trainee
The Ritz-Carlton Laguna Niguel
05.2024 - Current
- Food Runner : Delivered orders to guests with attention to detail, ensuring timely service while maintaining the luxury experience of the resort.
- Restaurant Hostess : Provided a warm welcome, gathered guest preferences (including dietary restrictions and special occasions), and ensured guest names were used throughout the dining experience to personalize service.
- Server Assistant : Ensured that all guest needs were met, including water refills, table cleanliness, and guest comfort. Consistently ensured the highest standards of presentation and service.
- Restaurant Server : Delivered a premium dining experience by engaging with guests personally, confirming dietary restrictions, and using their names to create a personalized, luxury service atmosphere. Actively worked to exceed guest expectations and ensure satisfaction.
- Barista / Cashier : Prepared specialty coffee and beverages, managed payments accurately, and ensured the café's cleanliness and inventory were maintained to the highest standards.
- In-Room Dining Attendant : Delivered in-room dining orders with meticulous attention to detail, ensuring each guest's request was fulfilled exactly as ordered. Managed cleanliness of hallways and dining areas.
- Pool Server/Runner : Delivered a seamless luxury experience poolside by attending to guest needs, offering refreshments, and ensuring the cleanliness of the pool area. Always used guest names to enhance the personalized service and maintain the resort's high standards.
Server (part Time)
Camille Anne's Catering Services
09.2020 - 12.2024
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server /Management Trainee
Baba Cafe, The Carmen Hotel
09.2020 - 03.2024
- Food Runner : Delivered and ensured accuracy of orders with proper garnishes, addressing any last-minute requests.
- Restaurant Hostess : Welcomed guests, managed seating arrangements, and gathered guest preferences.
- Restaurant Busser : Ensured tables were clean, water was topped up, and reset tables efficiently.
- Restaurant Server : Provided exceptional dining service, took accurate orders, and ensured guest satisfaction.
- Management Trainee : Managed inventory, resolved guest complaints, created employee schedules, and assisted managers with supply ordering.
Management Intern
Union Station Hotel
03.2019 - 03.2020
- Bar Back : Assisted bartenders to ensure seamless operations and timely service to guests.
- Food Runner : Delivered accurate and well-presented orders to guests, ensuring complete satisfaction.
- Restaurant Hostess : Greeted guests, managed reservations, and provided seamless table transitions.
- Restaurant Busser : Maintained cleanliness, ensured guests had everything they needed, and reset tables for the next party.
- Restaurant Server : Provided high-quality service, took orders, and ensured an exceptional dining experience.
- Bar Server : Managed guest orders in the bar, maintained a safe drinking environment, and ensured guest expectations were exceeded.
- Barista / Cashier : Prepared beverages according to Starbucks recipes, managed payments, and maintained inventory.
- In-Room Dining Attendant : Delivered in-room orders, maintained cleanliness, and ensured guest requests were promptly addressed.
- Management Trainee : Assisted with inventory management, scheduling, resolving guest complaints, and shadowed managers on ordering supplies and equipment.
Education
Bachelor of Science - Food Service And Institutional Management
Universidad De Sta. Isabel
Naga City, Philippines03-2018
Skills
- POS
- Micros
- Microsoft 365
- Pages
- Google Drive Applications
Computer Skills:
Personal Skills:
- Attention to Detail
- Active Listener and has good Communication Skills
- Excellent Team Player
- Efficient Time Management Skills
- Adaptable and can multitask
- Resilient
Languages
Filipino
Native or Bilingual
English
Full Professional
Bicol
Native or Bilingual
Spanish
Elementary
Timeline
Management Trainee
The Ritz-Carlton Laguna Niguel
05.2024 - Current
Server (part Time)
Camille Anne's Catering Services
09.2020 - 12.2024
Server /Management Trainee
Baba Cafe, The Carmen Hotel
09.2020 - 03.2024
Management Intern
Union Station Hotel
03.2019 - 03.2020
Bachelor of Science - Food Service And Institutional Management
Universidad De Sta. Isabel
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