Ana Paz
Dallas
Summary
Dynamic customer service professional with extensive experience at Southern Glazer's Wine and Spirits. Proven track record in enhancing customer satisfaction and loyalty through efficient order processing and effective communication. Skilled in data entry and multitasking, consistently achieving high accuracy in inventory management and call handling.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Southern Glazer's Wine and Spirits
04.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately using internal systems to ensure timely delivery of products.
- Collaborated with team members to streamline communication between departments, improving service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Processed customer orders with high accuracy using order management systems.
Inventory Control Clerk
Southern Glazer's Wine and Spirits
05.2022 - 03.2023
- Managed inventory accuracy through regular cycle counts and reconciliations.
- Utilized warehouse management systems to track stock levels and orders.
- Identified discrepancies in inventory records, implemented corrective actions.
- Performed data entry and completed proper paperwork.
Warehouse Clerk
Southern Glazer's Wine and Spirits
06.2016 - 05.2022
- Processed product returns efficiently, ensuring compliance with company policies and procedures.
- Trained new associates on returns processes and best practices, fostering a knowledgeable team environment.
- Processed and organized incoming documents to ensure efficient workflow and accessibility.
- Maintained accurate records in database systems to support operational integrity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed cash office operations, ensuring compliance with financial policies and procedures.
Education
High School Diploma -
MacArthur High School
Irving, TXSkills
- Customer service
- Data entry
- Call center experience
- Order processing
- Multitasking and organization
Timeline
Customer Care Representative
Southern Glazer's Wine and Spirits
04.2023 - Current
Inventory Control Clerk
Southern Glazer's Wine and Spirits
05.2022 - 03.2023
Warehouse Clerk
Southern Glazer's Wine and Spirits
06.2016 - 05.2022
High School Diploma -
MacArthur High School