Ana Pejchinoska Sadikovikj
Prosper,TX
Summary
Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freelance translator/interpreter
Self Employed Services
11.2015 - Current
- Translated documents from English to Macedonian.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Listened to recordings and translated confidential information.
- Translated documents for research departments, supporting data collection and reporting.
- Worked with other translators to facilitate real time conversations.
Flight attendant
Wizz Air
06.2019 - 08.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Server
Angelo's Pizza Broadway
06.2018 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales consultant
BMW Group
01.2017 - 05.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest BMW innovations and technological advancements through continuous training.
Team Assistant
BMW Group
07.2015 - 01.2017
- Assembled components with minimal supervision, exceeding expected project milestones.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Marketing assistant
Zegin Pharmaceuticals
12.2014 - 04.2015
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Conducted thorough research to construct creative and fresh ideas.
- Proofread marketing collateral ahead of printing to eliminate errors.
Receptionist
Fitness Center Titanium
05.2012 - 09.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate Specialist
Wolf Fine Jewelry
06.2011 - 10.2011
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Hostess
Ri Ra Irish Pub
06.2011 - 10.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Translation And Interpretation
University Cyril And Methodius
Skopje, North Macedonia11.2013
Skills
- Prospect Qualification
- Project Management
- Customer Oversight
- Customer Relationship Management
- Time Management
- Decision making
- Sales and Marketing
- Product and Service Knowledge
- Google Spreadsheets
- Cash Counting
Certification
- Certified legal translator from Macedonian to English and vice versa
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Flight attendant
Wizz Air
06.2019 - 08.2023
Server
Angelo's Pizza Broadway
06.2018 - 10.2018
Sales consultant
BMW Group
01.2017 - 05.2018
Freelance translator/interpreter
Self Employed Services
11.2015 - Current
Team Assistant
BMW Group
07.2015 - 01.2017
Marketing assistant
Zegin Pharmaceuticals
12.2014 - 04.2015
Receptionist
Fitness Center Titanium
05.2012 - 09.2012
Sales Associate Specialist
Wolf Fine Jewelry
06.2011 - 10.2011
Hostess
Ri Ra Irish Pub
06.2011 - 10.2011
Bachelor of Arts - Translation And Interpretation
University Cyril And Methodius