Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA PEREZ

Torrance,CA

Summary

Driven professional with a track record of enhancing customer satisfaction at MATRIX AVIATION through exceptional communication and empathy. Skilled in multitasking, ensured on-time flight departures and meticulous baggage handling, contributing to seamless airport operations. Demonstrates strong empathy in assisting passengers, showcasing a blend of hard and soft skills vital for high-paced environments.

Overview

18
18
years of professional experience

Work History

Airport Services Agent

MATRIX AVIATION
11.2022 - Current
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Contributed to on-time departures by coordinating with airline personnel to ensure prompt gate assignments for incoming flights.
  • Handled passenger luggage with care, ensuring proper handling and security measures were followed during baggage processing.
  • Provided exceptional customer service to passengers requiring special assistance, including wheelchair users and unaccompanied minors.
  • Maintained a safe and secure airport environment through vigilant monitoring of passenger activities.
  • Conducted thorough passport checks at immigration desks, verifying necessary documentation for international travelers entering the country.
  • Participated in emergency training exercises, enhancing preparedness for potential airport incidents.

Cashier

Market Numero Uno
03.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Sales in kitchen area by thirty percent.
  • Customer service or increase in service quality rated on a scale or 1to10 in 9.6

Teacher

Tecnologico Nacional De Mexico, Campus Colima
02.2006 - 06.2022
  • I developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment and investigation.
  • I worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • I managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • I participate in the management, preparation and signing of agreements for our industrial technology education dual, which aim's to ensure that students apply the subject program in the company. To this end a project is carried our, endorsed by tree advisors from the educational institution and tree advisors from the company, and the students mus have a product as a final result to accredit the subject.
  • I developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • The number of graduates increased by 15% more in the las four years.
  • I had the honor of having tree generations bear my name, this recognition is given to me by students who consider me a good teacher in there training has Engineering.

Coordinator of System Gestion Quality

Tecnologico Nacional De Mexico, Campus Colima
02.2018 - 06.2021
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Compliance with standards stablished by ISO9001-2000 with Costumers Services, in this case Client is Student.
  • With this, Quality Accreditation was maintained.

* The institution retained Accreditation in the Environmental Management System with ISO9001-2001.

* Compliance with gender equity regulations.

* Compliance with the National Smoke-free school program.

* I trained as a Certified Quality Auditor under the ISO9001-2000 AND 2001 standards.

Teacher

Tecnologico Nacional De Mexico, Campus Colima
02.2006 - 09.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.


Have experienced in subject:

* Mathematics (calculation deferential, integral calculus, algebra linear, administrative mathematics).

  • Statistic.
  • Probability and statistics.
  • Administrative statistics.


Subject of engnineers industries:

* Ergonomy

* Safety and industrial hygiene

* Metrology and standarization

* Investigation workshop II. II

* Statistics and standarization insafety industrial.




Teacher Coordinator

Tecnologico Nacional De Mexico, Campus Colima
01.2012 - 06.2016
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
  • Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
  • Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
  • Projection for future engineers industries and empreneurs of business, deferent's students can do creative companies, producing eats with fruits of the area.

Teacher

University Catholic Valle Atemajac, Colima, Mexico
01.2007 - 01.2008
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

M.D. - Education Administration

Master in Education Innovation & Investigation
Universidad Multitecnica Profesional,Colima Mexico
10.2014

Bachelor of Science - Enginering

Instituto Tecnologico De Colima
Tecnologico Nacional De Mexico, Campus Colima,Mexi
01.2004

High School Diploma -

CETis 157
Cuauhtémoc, Colima, Mexico
06.1997

Skills

  • Strong multitasking
  • Empathy and patience
  • Exceptional communication
  • Mathematics, standardization, safety and hygiene
  • Planning and projection
  • Assertive communication
  • Objectivity and precise

Timeline

Airport Services Agent

MATRIX AVIATION
11.2022 - Current

Cashier

Market Numero Uno
03.2022 - 07.2022

Coordinator of System Gestion Quality

Tecnologico Nacional De Mexico, Campus Colima
02.2018 - 06.2021

Teacher Coordinator

Tecnologico Nacional De Mexico, Campus Colima
01.2012 - 06.2016

Teacher

University Catholic Valle Atemajac, Colima, Mexico
01.2007 - 01.2008

Teacher

Tecnologico Nacional De Mexico, Campus Colima
02.2006 - 06.2022

Teacher

Tecnologico Nacional De Mexico, Campus Colima
02.2006 - 09.2020

M.D. - Education Administration

Master in Education Innovation & Investigation

Bachelor of Science - Enginering

Instituto Tecnologico De Colima

High School Diploma -

CETis 157
ANA PEREZ