Ana Perez
Miami,FL
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and exceeded sales targets at Cricket Wireless through exceptional problem-solving and critical thinking skills. My proficiency in computer use and a track record of resolving complex customer issues underscore my ability to deliver results and drive satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Community Medical Group
07.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sell Associate
Cricket Wireless
10.2021 - 05.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long lasting relationships with customers.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Restaurant Hostess
La Bodeguita De Mima
05.2021 - 10.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Cashier
Caralis
11.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Medical Interpreter
Americans Against Language Barries
Chicago, IL04.2024
High School Diploma -
Central High School
Louisville, Ky05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Certified Medical Interpreter, AALB - 60-Hour
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Community Medical Group
07.2022 - 06.2024
Sell Associate
Cricket Wireless
10.2021 - 05.2022
Restaurant Hostess
La Bodeguita De Mima
05.2021 - 10.2021
Cashier
Caralis
11.2020 - 04.2021
No Degree - Medical Interpreter
Americans Against Language Barries
High School Diploma -
Central High School