Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Perez

Houston,TX

Summary

Proven track record in enhancing customer engagement and satisfaction, notably at Ulta Salon and Cosmetics, by leveraging expert knowledge in beauty trends and upselling strategies. Skilled in team collaboration and organization, I've significantly improved service delivery and operational efficiency. My approach combines keen product insight with a commitment to excellence in customer service. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Dedicated [Job Title] accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Ulta Salon and Cosmetics
11.2022 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.

Server

Lupe Tortilla
03.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Key Holder

Soma
05.2022 - 08.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Key Holder

99 Cent Only Store
09.2021 - 02.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Sales Associate

Conn's Home Plus
07.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Manager

McDonald's
07.2018 - 05.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Spring Woods High School
Houston, TX
05.2018

Skills

Customer Service

Organization and Multitasking

Team Collaboration

Customer Engagement

Upselling strategies

Products knowledge

Beauty Trends

Event Promotion

Timeline

Beauty Advisor

Ulta Salon and Cosmetics
11.2022 - Current

Key Holder

Soma
05.2022 - 08.2022

Server

Lupe Tortilla
03.2022 - 10.2022

Key Holder

99 Cent Only Store
09.2021 - 02.2022

Sales Associate

Conn's Home Plus
07.2021 - 09.2021

Manager

McDonald's
07.2018 - 05.2021

High School Diploma -

Spring Woods High School
Ana Perez