Ana Perez
Yogurtland
Pasadena,CA
3
Languages
4
years of professional experience
Experienced with maintaining high customer service- and cleanliness standards while in fast-paced environments. Effectively utilizes communication skills, upselling techniques, and team collaboration to enhance guest experiences.
Work History
Sales Associate
1 Year- Provided solid customer service, ensuring a positive experience for all guests.
- Organized front, and back of the house to maintain visual appeal, engage customers, and promote specific products.
- Answered customer questions about products, ingredients, and promotions.
- Maintained cleanliness and organization of store environment to enhance customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Server
1 Year 8 Months- Provided excellent customer service in a fast-paced restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Managed tables and ensured timely food and drink delivery.
- Upsold menu items to enhance guest dining experience effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to coordinate meal preparation and timing.
- Maintained cleanliness and organization of dining area throughout shifts.
- Efficiently executed closing procedures while maintaining service standards during high customer volume.
Retail Sales Associate
3 Months- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and provided fashion advice.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer inquiries and resolved issues promptly and effectively.
- Handled customer complaints in a professional manner.
- Collaborated with team members to create a welcoming shopping environment.
Customer Service Representative
3 Months- Assisted customers with inquiries and resolved issues efficiently.
- Handled customer complaints with professionalism and empathy in all situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and guidance to customers over multiple channels.
- Educated customers on new products, services, and promotions effectively.
- Processed orders and managed customer accounts using internal systems.
Education
Bachelor of Science - Biology
Associate of Science - Natural Sciences
High School Diploma
Skills
Customer service
Hygiene practices
Sales strategies
Food safety
Conflict Resolution
Attention to detail
Multitasking
Adaptability
Team Collaboration
Communication skills
Problem Solving
LANGUAGES
English: Professional
Spanish: Native
German: Limited
Timeline
Sales Associate
Yogurtland
07.2025 - 07.2026Read More
Server
Ginger and Spice
11.2023 - 07.2025Read More
Retail Sales Associate
Zara
02.2023 - 05.2023Read More
Customer Service Representative
TELUS
09.2022 - 12.2022Read More
Escuela Alemana San Salvador
High School Diploma
Read More
University of California, Irvine
Bachelor of Science from Biology
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Pasadena City College
Associate of Science from Natural Sciences
Read More