Ana Phonasa
Emmitsburg
Summary
Dynamic Home Care Aide with a proven track record at Good To Be Home Care, skilled in developing personalized care plans and enhancing client independence. Known for exceptional communication and empathy, I effectively monitor health and foster positive relationships, ensuring high-quality patient care and satisfaction. Reliable and dedicated, I excel in multitasking and team collaboration.
Professional caregiver with strong experience in providing compassionate and efficient home care. Known for excellent communication skills, adaptability, and reliability in meeting clients' needs. Expertise in personal care, medication management, and household support. Collaborative team player focused on achieving positive outcomes for clients.
Diligent worker with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Care Aide
Good To Be Home Care
04.2024 - 11.2025
- Provided personal care assistance, including bathing, grooming, and hygiene support.
- Assisted clients with mobility and daily living activities to enhance independence.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families.
- Maintained a clean and safe environment for clients to promote well-being.
- Communicated effectively with clients, families, and interdisciplinary teams to ensure continuity of care.
- Adapted care strategies based on individual client needs to improve satisfaction and outcomes.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Home Care Aide
Advanced Health Care
08.2023 - 12.2023
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
Supervisor
Main Exchange
02.2022 - 07.2022
- Supervised daily operations to ensure team productivity and adherence to safety protocols.
- Trained new employees on operational procedures and equipment usage.
- Coordinated workflow among team members to optimize efficiency in task completion.
- Monitored inventory levels and assisted with stock management processes.
- Conducted performance evaluations and provided constructive feedback to staff members.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and retention.
- Maintained accurate records of operational activities and reported discrepancies to management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Reston National Golf Course
08.2020 - 06.2021
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Unloader
United Parcel Service, UPS
05.2020 - 08.2020
- Operated loading equipment to efficiently unload packages from delivery trucks.
- Sorted and organized packages by destination to streamline warehouse operations.
- Collaborated with team members to ensure timely unloading and processing of shipments.
- Maintained cleanliness and safety standards in unloading areas to reduce hazards.
- Implemented process improvements that enhanced unloading efficiency and reduced delays.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
Insurance Agent
AllState
01.2019 - 05.2020
- Developed customized insurance solutions tailored to client needs.
- Conducted thorough risk assessments to optimize coverage options for clients.
- Educated clients on policy features and benefits, enhancing understanding and satisfaction.
- Streamlined claims processing procedures, improving turnaround time and client experience.
- Implemented client retention strategies that strengthened long-term relationships and loyalty.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Unloader
United Parcel Service, UPS
09.2018 - 01.2019
- Loaded packages onto pallets and into staging areas as directed.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.
- Upheld high standards of customer service by ensuring that all unloaded products remained undamaged throughout the entire process.
- Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks and forklifts.
Cashier
Jiffy Lube
01.2018 - 01.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent tracking and reconciliation.
- Assisted in training new cashiers on company policies and operational procedures.
- Collaborated with team members to enhance workflow and improve service delivery times.
- Developed promotional displays to boost sales and enhance customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Representative
C3 Customer Contact Channels
03.2018 - 07.2018
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Collaborated with team members to streamline communication processes, improving response times.
- Implemented feedback mechanisms to gather insights and improve service delivery quality.
- Analyzed customer data to identify trends and recommend process improvements for operational efficiency.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Cashier
Panera Bread
01.2017 - 12.2017
- Conducted regular audits of cash handling procedures to ensure compliance with company standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Team Lead
The Cleaning Authority
09.2007 - 12.2016
- Supervised daily operations to ensure high standards of cleanliness and customer satisfaction.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Resolved client concerns promptly, enhancing retention rates through exceptional service recovery.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Colegio De Bachilleres Estado De Sonora
MexicoSkills
- Fluent in English and Spanish
- Multitasker
- People Person
- Patient and logical
- Energetic and Dedicated
- Loyal and Hardworking
- Trustworthy and Reliable
- Meal preparation
- Client documentation
- Medication administration
- Patient transportation
- Housekeeping
- Progress documentation
- Recording vital signs
- First aid and safety
- Care plan management
- Patient care
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
Accomplishments
Always had excellent ratings in my evaluations, and numerous compliments from clients.
Certification
- HCA - Home Care Aide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Home Care Aide
Good To Be Home Care
04.2024 - 11.2025
Home Care Aide
Advanced Health Care
08.2023 - 12.2023
Supervisor
Main Exchange
02.2022 - 07.2022
Supervisor
Reston National Golf Course
08.2020 - 06.2021
Unloader
United Parcel Service, UPS
05.2020 - 08.2020
Insurance Agent
AllState
01.2019 - 05.2020
Unloader
United Parcel Service, UPS
09.2018 - 01.2019
Representative
C3 Customer Contact Channels
03.2018 - 07.2018
Cashier
Jiffy Lube
01.2018 - 01.2019
Cashier
Panera Bread
01.2017 - 12.2017
Team Lead
The Cleaning Authority
09.2007 - 12.2016
High School Diploma -
Colegio De Bachilleres Estado De Sonora