Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Ana Pope

Las Vegas

Summary

Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Restaurant General Manager/Market Training Manager

Taco Bell/DRG Food
Las Vegas
09.2023 - Current
  • Optimized profits by controlling food, beverage and labor costs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Updated computer systems with new pricing and daily food specials.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Explained goals and expectations required of trainees.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Created weekly work schedules according to staffing needs.
  • Trained and certified management staff for other restaurants within our franchise.
  • ServSafe Proctor

General Manager

Premier Patio Covers
Las Vegas
01.2015 - 05.2023
  • Recruited, interviewed and hired qualified staff for open positions.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained employees on duties, policies and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Developed service and sales strategies to improve retention and revenue.
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Prepared engineering plans and blueprints
  • Worked with governmental agencies to obtain permits and inspections.

Certified Medical Assistant

Comprehensive Cancer Centers of NV
Las Vegas
10.2002 - 03.2014
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Administered medications under physician's supervision.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Managed the gyn oncology department
  • Scheduled surgeries and procedures within our department.

Restaurant General Manager

Taco Bell
Cheyenne
02.1993 - 11.2001
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Developed marketing strategies to promote restaurant services.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Established cash control systems for register transactions.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Created weekly work schedules according to staffing needs.
  • Scheduled staff shifts and monitored labor costs.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Delegated work to staff, setting priorities and goals.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responsible for training incoming managers for other restaurants within our franchise.
  • ServSafe certified.

Education

Associate of Science - Medical Assisting

Medical Careers Institute
Newport News, VA
10-2002

Skills

  • Cost control
  • Inventory management
  • Employee training
  • Food quality assurance
  • Operational oversight
  • Operations management

Accomplishments

  • Honoree of the National Tachnical Honor Society

Certification

  • ServSafe certified
  • Certified ServSafe Proctor

References

References available upon request.

Timeline

Restaurant General Manager/Market Training Manager

Taco Bell/DRG Food
09.2023 - Current

General Manager

Premier Patio Covers
01.2015 - 05.2023

Certified Medical Assistant

Comprehensive Cancer Centers of NV
10.2002 - 03.2014

Restaurant General Manager

Taco Bell
02.1993 - 11.2001

Associate of Science - Medical Assisting

Medical Careers Institute

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