Nathalie Schiano Lomoriello
Warrenton,VA
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Well-versed in sales and personnel management. Dedicated to complete knowledge of company products and services for optimized member service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Apple Federal Credit Union
01.2020 - Current
- Actively participate in community and volunteer events.
- Ensured logs are maintained and used to minimize losses, duo control and branch security.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Wrote and administered employee performance reviews to monitor member service and goals of 6-member team.
- Enhanced member satisfaction by providing exceptional service and addressing concerns promptly.
- Led branch dialogues focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Trained and developed new team members in alignment with branch service standards and objectives.
Member Service Representative III
Apple Federal Credit Union
01.2018 - 01.2020
- Opened consumer and business accounts, according to BSA requirements.
- Initiated consumer loans by inputting data into Ackelerant, gather all information and documents requested by Loan Officer and disbursed accordingly.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Facilitated and presented BALANCE seminars.
- Helped large volume of customers every day with positive attitude and focus on member satisfaction.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Member Service Representative II
Apple Federal Credit Union
10.2016 - 01.2018
- Investigated and resolved members inquiries and complaints quickly.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Responded to member calls and emails to answer questions about products and services.
Member Service Representative I
Apple Federal Credit Union
08.2015 - 10.2016
- Performed branch operations procedures such as clearing the branch and balancing ATMs.
- Sold and cross-sold credit union products to new and existing customers.
- Manage and balance a cash drawer throughout the day.
- Verified member identification and documentation for compliant transactions.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service Cashier
Tony’s New York Pizza
08.2013 - 08.2017
- Learned duties for various positions and provided backup at key times.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
Education
Bachelor of Arts - Communication, Political Communication, Journalism
George Mason University
Associate of Arts - Liberal Arts, Communication Studies Specialization
Northern Virginia Community College
Digital Media Training Program - “Harlem Through My Eyes”
Columbia University
Skills
- Event Execution
- Communication
- Teambuilding
- Public Speaking
- Proficiency in MS Office
- Sales Goals
- Training and Development
- Softwares: Experience, L360, Connections Online, Symitar, CFM
Certification
- Notary Public
- BALANCE
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Apple Federal Credit Union
01.2020 - Current
Member Service Representative III
Apple Federal Credit Union
01.2018 - 01.2020
Member Service Representative II
Apple Federal Credit Union
10.2016 - 01.2018
Member Service Representative I
Apple Federal Credit Union
08.2015 - 10.2016
Customer Service Cashier
Tony’s New York Pizza
08.2013 - 08.2017
Bachelor of Arts - Communication, Political Communication, Journalism
George Mason University
Associate of Arts - Liberal Arts, Communication Studies Specialization
Northern Virginia Community College
Digital Media Training Program - “Harlem Through My Eyes”
Columbia University
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