Ana Portillo
Fredericksburg,Virginia
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Hyatt, Convention Center
Washington , DC
06.2022 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Support the HR department with the onboarding process for housekeepers, engagement activities, and disciplinary actions.
- Following housekeeping productivity, labor hours.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Maintained records of room assignments, special requests from guests, and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Housekeeper
Potomac Hospitality (Comfort Suites)
Woodbridge , VA
07.2021 - 06.2022
- Replaced bed linens and towels, cleaned up the rooms, following standards
- Cleaned the bathrooms, which included the toilets, tubs, showers, and sinks.
- Amenities like soap, shampoo, and toilet paper are stocked in guest rooms.
- Attended to housekeeping requests from guests.
- Promptly reported maintenance problems and damage to supervisors for quick resolution.
Education
Industrial Relationships -
Universidad Tecnologica De Honduras
San Pedro Sula, Honduras07-2016
Skills
- Department coordination
- Staff Scheduling
- Payroll understanding
- Performance Evaluation
- Training and mentoring
- Staff evaluations
- Customer service-focused
Languages
Spanish
Professional
English
Limited
Certification
AHLEI Hospitality Manager Learning Suites Feb-July 2024
Revenue Management, Financial Management, Recruiting and Hiring, Recruiting and Hiring, Leadership, Hotel Operations.
Concord University Program: Leadership I Ene-July 2024
Concord Annual Training - United States | Leaders 2024
References
References available upon request.
Timeline
Housekeeping Supervisor
Hyatt, Convention Center
06.2022 - Current
Housekeeper
Potomac Hospitality (Comfort Suites)
07.2021 - 06.2022
AHLEI Hospitality Manager Learning Suites Feb-July 2024
Revenue Management, Financial Management, Recruiting and Hiring, Recruiting and Hiring, Leadership, Hotel Operations.
Concord University Program: Leadership I Ene-July 2024
Concord Annual Training - United States | Leaders 2024
Industrial Relationships -
Universidad Tecnologica De Honduras
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