ANA PORTORREAL
West Palm Beach,United States
Summary
Proactive and goal-oriented, with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Ops Admin I
FedEx Ground
West Palm Beach, United States
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Work effectively in fast-paced environments.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Package Handler
FedEx
West Palm Beach, FL
12.2023 - 05.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Personal Care Assistant
Insurance Company
Framingham, United States
02.2018 - 04.2020
- Supported activities of daily living such as bathing, dressing, and grooming
- Assisted with mobility needs such as moving between bed and wheelchair and helping clients reach bathroom facilities
- Implemented restorative and supportive care, including ambulating and positioning
- Assisted patients by providing dignified personal care
- Offered care and companionship to homebound clients with mental or physical limitations
- Carried out laundry and shopping tasks for service users
- Prepared meals to meet client nutritional needs
- Bathed, dressed and groomed clients to help service users maintain good hygiene practices
- Performed light housekeeping tasks to maintain clean and safe environment for clients
- Accompanied clients to medical appointments, social events, or recreational outings
Telemarketer
Sigma Dental
Caracas, Venezuela
05.2014 - 02.2015
- Maintained detailed records of interactions to facilitate future follow-up
- Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections
- Offered special promotions or incentives to prospects during calls in order to secure sale
- Collaborated with fellow telemarketers to share best practices, tips for success, and encouragement
- Maintained positive attitude while overcoming objections from prospects
- Contacted potential customers by telephone to sell products, services, or schedule appointments
Telemarketer
Televentas
Caracas, Venezuela
04.2013 - 02.2014
- Maintained detailed records of interactions to facilitate future follow-up
- Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections
- Determined timing and motivation and redirected concerns to manage and nurture prospect relationships
Teaching Assistant
Colegio Arismendi
Caracas, Venezuela
10.2011 - 03.2013
- Assisted lead teacher in developing class schedule and activities
- Supervised students during lunch breaks, field trips and extra-curricular events to support lead teacher
- Adapted activities or lessons for diverse learners according to individual needs
- Engaged students in discussions to facilitate lesson topics
- Maintained accurate records of student attendance, grades, and behavior reports
- Graded assignments and provided feedback to students on their performance
- Helped maintain safe, clean, and organized learning environment for all students
- Organized classroom resources such as textbooks, supplies, and educational tools
Call Center Representative
C.A.N.T.V
Caracas, Venezuela
06.2010 - 07.2011
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts
- Delivered accurate organizational information about products, services and procedures
- Answered incoming calls, chat messages and email communications to handle product concerns
- Assessed customer needs and escalated calls to specific departments
- Navigated multiple computer applications while conversing with customers
- Assisted customers with inquiries, complaints, and technical issues
- Collaborated with colleagues on challenging cases or when additional support was needed
Receptionist
Edivial Constructions
Caracas, Venezuela
08.2009 - 02.2010
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
- Treated visitors with friendly, approachable attitude
- Scheduled appointments and documented updates in scheduling software
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Directed numerous calls per day to appropriate recipients using multi-line system
- Operated office equipment such as photocopiers, fax machines, and printers efficiently
- Answered incoming phone calls and provided information or transferred calls accordingly
Crew Member
American Deli
Caracas, Venezuela
03.2009 - 06.2009
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
- Filled up stations with cutlery, sauces and napkins
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Prepared hot, fresh food to meet brand standards
- Maintained high cleanliness and adhered to health code standards
- Cleaned, swept, and mopped food preparation and FOH areas
Education
High School -
Luis Beltran Prieto Figueroa
Caracas, Miranda09.2014
Skills
- Attention to Detail
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Flexible and adaptable
- Organization and time management
- Multitasking Abilities
- Organizational skills
- Active listening
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Ops Admin I
FedEx Ground
05.2024 - Current
Package Handler
FedEx
12.2023 - 05.2024
Personal Care Assistant
Insurance Company
02.2018 - 04.2020
Telemarketer
Sigma Dental
05.2014 - 02.2015
Telemarketer
Televentas
04.2013 - 02.2014
Teaching Assistant
Colegio Arismendi
10.2011 - 03.2013
Call Center Representative
C.A.N.T.V
06.2010 - 07.2011
Receptionist
Edivial Constructions
08.2009 - 02.2010
Crew Member
American Deli
03.2009 - 06.2009
High School -
Luis Beltran Prieto Figueroa