Ana Pouza
Pembroke Pines,Florida
Summary
PHARMACY MANAGER Dedicated Pharmacist offering more than ten years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacist
Walmart
01.2023 - Current
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Evaluated drug therapy to drive appropriate medicine use.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on proper medication use.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Contributed to revenue growth through effective cost containment measures such as generic substitution whenever appropriate.
- Counseled patients regarding proper intake of medications.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Pharmacy Manager
Southeastern Grocers, Fresco Y Más
05.2018 - 12.2023
- Managed pharmacy staff by onboarding, scheduling and training team members
- Resolved customer complaints efficiently using excellent problem solving skills while maintaining positive relationships with customers
- Answered customer questions and provided information on drug interactions, side effects and proper storage of pharmaceuticals
- Performed annual performance evaluations for all employees
- Interacted with physicians to gain additional information about customers and prescriptions needing filling
- Ordered and purchased pharmaceutical supplies, medical supplies and drugs to adequately maintain stock
- Developed and maintained pharmacy inventory management system
- Followed state and federal recordkeeping guidelines for legend drugs and controlled substances
- Provided training, guidance and support to pharmacy staff
- Facilitated communication between pharmacists, technicians and other members of the healthcare team regarding changes in medication orders or regimens
- Entered new patient profiles and prescriptions into medication input software system
- Optimized workflow efficiency by developing work schedules that maximized productivity while utilizing no overtime hours
- Conducted recruitment, hiring, and training of personnel
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Pharmacist
Humana Mail Order
02.2015 - 05.2018
- Assisted on development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Closely monitored department performance metrics.
- Maintained appropriate drug records and completed reports as necessary.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed high volume of prescriptions daily, around 600, while maintaining excellent customer service and attention to detail.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
Pharmacy Manager
Southeastern Grocers (Winn Dixie Pharmacy)
06.2010 - 10.2015
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Cultivated customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Intern
Winn-Dixie
06.2009 - 06.2010
- Maintained drug inventory levels
- Maintained proper storage and security conditions for all drugs
- Strictly maintained customer and patient confidentiality
- Resolved customer complaints efficiently using excellent problem solving skills while maintaining positive relationships with customers
- Answered customer questions and provided information on drug interactions, side effects and proper storage of pharmaceuticals
- Managed pharmacy staff by onboarding, scheduling and training team members.
Education
Doctor of Pharmacy (Pharm.D.) -
Nova Southeastern University (NSU)
Davie, FL05.2010
Associate in Arts (A.A.) in Pharmacy -
Miami Dade College
Miami, FLSkills
- Medication Dispensing
- Drug Utilization Review
- Problem Identification
- Medication Therapy Management
- Profit and Loss Control
- Advising and Educating Patients
- Confidentiality and HIPAA
- Documentation skills
- Monitoring therapeutic effectiveness
- Vaccination Administration
- Customer Service
- Interpreting orders
- Regulatory Compliance
- Critical Thinking
- Pharmacy Law Compliance
- Patient Counseling
Certification
- Certified to Administer Immunizations
- American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Pharmacist
Walmart
01.2023 - Current
Pharmacy Manager
Southeastern Grocers, Fresco Y Más
05.2018 - 12.2023
Pharmacist
Humana Mail Order
02.2015 - 05.2018
Pharmacy Manager
Southeastern Grocers (Winn Dixie Pharmacy)
06.2010 - 10.2015
Pharmacy Intern
Winn-Dixie
06.2009 - 06.2010
Doctor of Pharmacy (Pharm.D.) -
Nova Southeastern University (NSU)
Associate in Arts (A.A.) in Pharmacy -
Miami Dade College