Ana Pozos
Phoenix
Summary
Airframe and Powerplant student with a robust foundation in inventory management, customer engagement, and process optimization. Possesses six years of experience in customer service and logistics, demonstrating adaptability and a commitment to safety compliance. Eager to leverage strong communication and problem-solving skills to excel in the aviation industry, driving efficiency and enhancing team collaboration.
Overview
6
6
years of professional experience
Work History
Medical Home Equipment Technician
Lincare
07.2025 - Current
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Evaluated facilities equipment and interpreted data.
- Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
Shipping Clerk
Lincare
04.2025 - 07.2025
- Dedicated to learning quickly and working diligently, ensuring punctuality and strong work ethic in all tasks.
- Efficiently manages shipping processes, improving accuracy and reducing delays, while maintaining a focus on team collaboration.
- Quickly adapts to new tasks while maintaining a strong work ethic, punctuality, and effective communication with team members.
- Demonstrates a commitment to learning and self-improvement, consistently meeting deadlines and supporting team goals.
Customer Service Representative
Advanced Airlines
01.2020 - 06.2024
- Assist customers, ensuring satisfaction through effective communication and problem-solving.
- Engage with clients to understand needs, boosting satisfaction and brand experience.
- Facilitate customer interactions, leading to improved satisfaction and loyalty.
- Assist customers with empathy and professionalism, ensuring a seamless experience that fosters trust and repeat business.
Cashier Customer Service
Mcdonalds
08.2019 - 01.2020
- Managed cash transactions efficiently, maintaining a balanced register, which contributed to a noticeable reduction in discrepancies.
- Demonstrated strong work ethic and punctuality, consistently striving to learn quickly and deliver exceptional customer service.
- Collaborated with team members to enhance service efficiency, fostering a positive environment that improved customer satisfaction.
- Engaged with customers effectively, resolving inquiries promptly, which contributed to an increase in repeat business.
Education
Diploma -
South Mountain High School
Phoenix, Arizona05.2025
Airframe And Powerplant - Aviation
Aviation Institute of Maintenance
Phoenix, AZ03-2026
Skills
- Problem Solving
- Safety Compliance
- Adaptability
- Inventory Management
- Time Management
- Communication Skills
- Customer Engagement
- Process Optimization
- Diagnostics
- Equipment troubleshooting
- Equipment Repair
- Equipment maintenance
- Preventive Maintenance
- Mechanical testing
Languages
English
Spanish
Timeline
Medical Home Equipment Technician
Lincare
07.2025 - Current
Shipping Clerk
Lincare
04.2025 - 07.2025
Customer Service Representative
Advanced Airlines
01.2020 - 06.2024
Cashier Customer Service
Mcdonalds
08.2019 - 01.2020
Diploma -
South Mountain High School
Airframe And Powerplant - Aviation
Aviation Institute of Maintenance