Ana Proko
Worcester,MA
Summary
Proactive Business Analyst with 4+ years product management experience in different teams and projects, spread into domains such as: Finance, Asset Declaration, Auditing and Planning, Education, Vehicle Management and Human Resources. Effective driver of product development lifecycle from concept to delivery. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently certified as a PSPO, ECBA, PL-900, and BAF. Leadership experience by managing a department of 12 Business Analysts for 1 year, while the manager was on maternity leave
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teaching Instructor
ikubINFO
12.2022 - 09.2023
- Instructed on concepts including SDLC, Scrum Framework, Need Assessment, Requirement Gathering and Analysis, Solution Evaluation, and Mockups Design by utilizing tools such as Azure DevOps Server and Mockups to increase student achievement levels.
- Directed 8 group projects for interns, ensuring successful task completion and Conducted comprehensive performance evaluations to assess intern’s potential for full-time positions within organization.
Business Analyst
ikubINFO
05.2019 - 09.2023
- Gathered and analyzed functional requirements using Stakeholder Interviews, Workshops and Analysis of Legal, Regulatory document in collaboration with SME
- Documented requirements as user stories
- Defined their acceptance criteria, story points and traced them using Azure DevOps Server by applying Scrum Framework
- Developed detailed business process visualizations using BPMN, state, user case, and data flow diagrams, as well as user interface designs
- Utilized tools like Mockups, Lucid chart, and Microsoft Visio to enhance clarity and understanding of complex business processes
- Supported clients in their Production Environment by analyzing issues, providing effective solutions, and managing tasks using Jira and Microsoft Dynamics 365
- Oversaw Requirement Acceptance Phase, by manually tested Implemented Functionalities, Created, Maintained and Executed User Acceptance Testing Document to Stakeholders
- Periodically trained 50 up to 200 end users, Provided and Updated End User Manuals
- Delivered Government Projects related to Auditing, Assets Declaration, Vehicle Registration and Maintenance, Payroll Filing and Taxation, Planning, University Application, as well as internal HR Related Projects
- Successfully led Business Analyst Department for period of 1 year in absence of manager, overseeing department OKRs, KPIs, project engagements, evaluations, and daily operations.
Education
Master of Science - Management Information Systems
University of Tirana
Tirana, Albania10.2022
Bachelor Business Informatics -
University of Tirana
Tirana, Albania07.2019
Skills
- Requirements Gathering, Analysis, Visualization and Documentation
- End-user Training of Functionalities
- Agile
- Visio, Mockups, Case Complete, Lucid Chart
- Azure DevOps, Jira, Dynamics 365
- Communication and collaboration skills
- Flexible, time management, Work ethic, Integrity
- Problem solving
Accomplishments
- Management - Directed business Analyst team of 12 direct reports. Supervised department OKRs, KPIs, project engagements, evaluations and daily operations.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- End User Training - Trained over 200 end-users and maintained the end user manuals.
- Coordinated cross-functional teams and provided business analysis for 7 projects with teams starting from 5 up to 25 members.
- Collaborated with team of 25 members in the remake of State Vehicle Management System.
- Achieved better project management by introducing customized Azure DevOps Server for internal usage.
- Documented functionalities on Software Requirement Specification Document which led to a better requirement tracing.
Certification
- Professional Scrum Product Owner I (PSPO I), Scrum.org
- Business Analysis Fundamentals, Austrian Institute of Excellence (AIE), 395/01
- Power Platform Fundamentals (PL-900), Microsoft, H694-0626
- Entry Certificate of Business Analysis (ECBA), International Institute of Business Analysis (IIBA), 19947523
Training
- AAC Certification Prep Course from TechCanvass
- Entry Certificate in Business Analysis (ECBA) Exam Prep from Udemy
- Technical Business Analyst from Pluralsight
- Three day course for Business Analysis
- Azure DevOps Boards for Project Managers/Analyst/Developers from Udemy
- Requirements: The Masterclass from O’Reilly
- The Complete Figma UX/UI App Design Course for Beginners from Udemy
- UML Fundamentals from O’Reilly
- Improving Presentation Skills from ikubINFO
- Improving Communication Skills from ikubINFO
Languages
Albanian
Native or Bilingual
English
Full Professional
Timeline
Teaching Instructor
ikubINFO
12.2022 - 09.2023
Business Analyst
ikubINFO
05.2019 - 09.2023
Master of Science - Management Information Systems
University of Tirana
Bachelor Business Informatics -
University of Tirana