Ana Pucillo
Apopka,FL
Summary
Skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Clinical Lead
Village Medical Centers
03.2022 - Current
- Administered pharmacologic and non-pharmacologic treatments to address patient concerns.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in the pursuit of high-quality patient care services.
- Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Monitored vital signs and documented details for informational and treatment purposes.
- Contributed significantly towards achieving accreditation status by demonstrating excellence in clinical practice during external reviews.
- Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
- Assisted physicians with completing medical procedures and treatments.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Administered medications and assessed patient responses, adjusting strategies to meet objectives.
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Maintained safe and sterile environment for optimum patient treatment.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Clinical Assistant
Humana/ Center Well
08.2015 - 04.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted patients with basic care needs.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Equipped patients with assistance required for basic care.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Measured patient spirometry.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained up-to-date patient records with medical histories and test results.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
Medical Assistant
My Endocrinologist
10.2012 - 08.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collected and documented patient medical information such as blood pressure and weight.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Certified Medical Assistant - Health Education
Concorde Career Institute - Orlando
Orlando, FL01.2011
Bachelor of Science - Interior Design
JCV University
Honduras, CA07.1993
Skills
- Laboratory Testing
- Medical Terminology
- Medical Laboratory Procedures
- Patient Assessments
- Coaching and Mentoring
- Patient Assessment
- Patient Safety
- Clinical expertise
- Taking and Recording Vital Signs
- Patient Counseling
- Attention to Detail
- HIPAA Compliance
- Lab Result Assessments
- Critical Thinking
- Preventative Care
- Decision-Making
- Appointment Scheduling
- Treatment Planning
- Sales Quota Achievement
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Clinical Lead
Village Medical Centers
03.2022 - Current
Clinical Assistant
Humana/ Center Well
08.2015 - 04.2022
Medical Assistant
My Endocrinologist
10.2012 - 08.2015
Certified Medical Assistant - Health Education
Concorde Career Institute - Orlando
Bachelor of Science - Interior Design
JCV University