Ana Puentes
The Colony
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Josey Lane Dentistry
11.2014 - Current
- Provided comprehensive administrative support to dental staff.
- Reviewed cases to determine need for escalation.
- Managed patient scheduling and rescheduling, directing related billing issues to appropriate departments .
- Coordinated schedules with patients and facility calendar.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Communicated with patients in both English and Spanish, providing translation services where needed.
- Assisted patients in adhering to prescribed care models via phone and email communications.
- Verified and reconciled service charges with insurance companies and payment providers.
- Arranged transportation for patients, coordinating transit times with appointment scheduling.
- Led doctors, hygienist and dental assistants in providing punctual, professional care delivery.
- Built strong relationships with patients and families for optimized care satisfaction.
- Developed and adjusted work schedules for dental staff.
- Mentored new dental staff members for proper onboarding and orientation processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Performed end of day duties including end of day report and deposits.
Surgical Technician
Texoma Medical Center
02.2014 - 05.2014
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Created safe operating environments for invasive and non-invasive procedures.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
Dental Assistant/Manager
All About You Dental
07.2012 - 10.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed end of day duties including end of day deposits.
Dental Assistant
Jefferson Dental
01.2008 - 07.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Member Communications Associate
PRC AARP
02.2008 - 07.2008
- Customer Service and reverse mortgage support
- Used customer service skills to effectively attend to new and renewing memberships
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained in SPIN selling to develop engagement with customer
- Capture data and enter clearly in the contact
- Express flexibility to troubleshoot problems and provided solutions
- Successfully transition escalated member inquiries into positive interactions
- Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Anthem College
Irving, TX2014
Skills
- Accounting Ledger Management
- Schedule Management
- Inbound Phone Call Handling
- Administrative Arrangements
- Data Entry
- Verbal and Written Communication
- Administrative and Clerical Support
- Setting Up Cases
- Passing Surgical Tools
- Preparing for Surgeries
- Gowning and Gloving Procedures
- Pre- and Post-Surgical Counts
- Staff Scheduling Procedures
- Client Correspondence
- Office Equipment Maintenance
- Advanced Excel Spreadsheet Functions
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Coordinator
Josey Lane Dentistry
11.2014 - Current
Surgical Technician
Texoma Medical Center
02.2014 - 05.2014
Dental Assistant/Manager
All About You Dental
07.2012 - 10.2014
Member Communications Associate
PRC AARP
02.2008 - 07.2008
Dental Assistant
Jefferson Dental
01.2008 - 07.2012
Anthem College
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