Ana Puentes
Miami,FL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Maspons Funeral Home
03.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enforced policies and procedures to increase efficiency.
Sales Associate
Metro PCSInc
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cantante
Empresa De La Música Miguelito Cuni
04.2012 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Front desk
Dg Cigars
09.2023 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mesera
Dolce Vita
01.2009 - 10.2011
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
Education
12 - Estudios Preuniversitarios
Antonio Guiteras
Pinar Del Río , Cuba 06.2008
Skills
- Bookkeeping
- Inventory Oversight
- Concierge Services
- Written and Oral Communications
- Service Dispatching
- Operational Efficiency
- Customer Service
- Serve Guests
- Professional Relationships
- Service Quality
- Checking Guests In and Out
- Telephone Reservations
- Product and Service Sales
- Keenness
- Creative Solutions
- Conflict Management
- Front Desk Management
- Listening Skills
- Monitor Security
- Time Management
- Registration
- Running Backups
- Message Delivery
- Hospitality Service
- Guest Ledger
- Local Arts and Culture
Languages
Italian
Professional Working
English
Professional Working
Portuguese
Limited Working
Timeline
Front desk
Dg Cigars
09.2023 - 05.2025
Front Desk Agent
Maspons Funeral Home
03.2023 - Current
Sales Associate
Metro PCSInc
03.2023 - Current
Cantante
Empresa De La Música Miguelito Cuni
04.2012 - Current
Mesera
Dolce Vita
01.2009 - 10.2011
12 - Estudios Preuniversitarios
Antonio Guiteras
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