ANA QIRJO
Quincy Ma,MA
Summary
Results-driven Business Informatics student with academic training in finance and accounting and hands-on experience in customer-facing environments. Demonstrated ability to build strong relationships, identify customer needs, cross-sell products and services, and deliver personalized solutions. Skilled in cash handling, digital tools, and adhering to compliance and operational procedures. Seeking an entry level role in the Banking Industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant (Part-Time Internship)
Epoka University
Tirana, Albania
01.2024
- Provided consultative communication to students regarding enrollment and documentation.
- Maintained accurate digital records and confidential information.
- Supported operational efficiency through organized data entry and administrative coordination.
- Collaborated with staff to ensure smooth day-to-day operations.
Internship Student
ATC(Albanian Tax and Consulting)
Tirana Albania
09.2025 - 10.2025
- Assisted in daily operational tasks, ensuring adherence to safety protocols and procedures.
- Supported project teams by gathering data and preparing reports for management review.
- Collaborated with colleagues to streamline processes and improve workflow efficiency.
- Conducted research on industry trends to inform strategic decision-making initiatives.
Customer Service Associate
Vodafone
Tirana, Albania
01.2023 - 01.2024
- Served as a trusted point of contact by understanding customer needs and providing tailored solutions.
- Achieved daily sales goals through proactive cross-selling of products and services.
- Processed cash and electronic transactions accurately in a high-volume retail environment.
- Delivered personalized service to enhance customer satisfaction and long-term loyalty.
- Resolved concerns efficiently while maintaining professionalism and positive relationships.
- Ensured compliance with company policies, procedures, and data protection standards.
Education
Bachelor’s Degree - Business Informatics
Epoka University
Tirana, AlbaniaHigh School Diploma -
Themistokli Germenji High School
Korçë, Albania06-2024
Skills
- Relationship Building
- Transaction Processing
- Problem Resolution
- Cash Handling
- Financial Fundamentals
- Team Collaboration
- Customer Experience
- Cross-Selling
- Consultative Sales
Certification
- Accounting Training Certification – ATC ((Albanian Tax and Consulting)
- Critical Thinking & Professional Communication Training – PONDER (Media literacy&Critical Thinking)
- Hackathon Participant – Virtual Assistant Project (Collaborated in a team-based hackathon to design a virtual assistant concept aimed at improving task automation and user productivity-:Skills Developed:Team collaboration,Problem-solving and critical thinking,Canva Graphic Design)
LANGUAGES
Albanian (Native)
English (Professional Working Proficiency)
Timeline
Internship Student
ATC(Albanian Tax and Consulting)
09.2025 - 10.2025
Administrative Support Assistant (Part-Time Internship)
Epoka University
01.2024
Customer Service Associate
Vodafone
01.2023 - 01.2024
Bachelor’s Degree - Business Informatics
Epoka University
High School Diploma -
Themistokli Germenji High School